"Patient Services Intermediate"

Provides an intermediate level of customer service and clerical support to patients within either inpatient or outpatient settings. May assist adjacent work units. Guides entry-level positions and suggests workflow changes and improvements.

• Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.
• Provide clerical support when needed; participate in other duties or projects as assigned
• Actively participate in team huddles and continuous process improvement
• Communicate, troubleshoot, and escalate concerns and issues
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others
• Work as a team to ensure consistency and efficiency
• Appropriately utilize computers and other University of Michigan resources
• Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone

Required Qualifications:

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 3 years of experience.

Preferred Qualifications:

• Exceptional customer service experience (preferably in a medical environment)
• Excellent attendance record and reliability
• Good investigative skills and strong attention to detail
• Effective problem-solving skills
• Self-direction, motivation, and the ability to multitask with minimal supervision
• Ability to prioritize work and manage time effectively.
• Demonstrated ability to communicate and collaborate effectively with members of the extended healthcare team
• Multitasking in a high-pressure environment
• Working knowledge of Epic/MiChart, and Microsoft Teams
• Familiar with UMHS policies and procedures.
• Basic medical terminology
• Customer Service-Focused, Multi-Tasker, Friendly, Patient, Compassionate, Empathetic, Dependable and Responsible

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.