"CLINICAL CARE COORDINATOR (CCC) Taubman Center- HPB (Hepatobiliary & Pancreatic)"

Responsibilities

• Serve as a clinical resource and consultant in a multi-disciplinary setting to patients, families, nurses, and medical staff specializing in hepatobiliary and pancreatic disorders.
• Perform daily phone and triage tasks in MiChart related to patient concerns, issues, and needs.
• Care is focused on young adults, adult, and geriatric patient population. Pediatric care will be provided as deemed appropriate.
• Provide coordination of nursing care, education, and support to patients and families of the Hepatobiliary and Pancreatic department as well as other surgical patients.
• Coordinate care pre-operatively and post-operatively for the surgical patient population primarily in the hepatobiliary and pancreatic surgery outpatient setting. This may include allocated time in the Taubman and/or Cancer Center clinic setting.
• Assist in the development of patient care standards in collaboration with the clinical management team.
• Assist in the development and implementation of competencies, protocols, and patient education tools to improve patient care.
• Participate in the development of institutional policies, procedures, and guidelines in keeping with evidenced-based practice and standards for nursing care of patients with hepatobiliary and pancreatic disorders.
• Work collaboratively with all members of the general surgery team to provide efficient patient care processes, especially for the hepatobiliary and pancreatic patient population.
• Order tests, renew prescriptions, inform patients of results from testing, telephone triage (gathering information, giving instructions and answers to patients, teaching, relaying problems to MDs, and making decisions for patients to come to ER or clinic using nursing assessment skills).
• Participate in quality improvement and/or LEAN initiatives.
• Participate in quality assurance/quality improvement, evidenced-based practice, and/or LEAN initiatives.
• Support research initiatives.
• Participate in department committee meetings and/or tumor board to improve patient care across the care continuum.

Required Qualifications

• Current licensure as a Registered Nurse in the State of Michigan
• Educational Requirement: (must meet one of the following):
  • Bachelors degree in Nursing OR
  • Associates degree/diploma in nursing AND a Masters degree in Nursing
• Five (5) years of RN experience
• Three (3) years of experience (within the last 5 years) managing care for the outpatient general surgery population

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for both internal & external applicants): You must attach a complete and accurate resume to be fully considered for this position.

Preferred Qualifications

• Current experience as a Clinical Care Coordinator
• Experience in the post op management of GI procedures
• Demonstrated ability to provide post-surgical procedures ie: suture removal, drain removal
• Experience with the ordering/management of DME
• Ambulatory care phone triage
• Experience providing patient education
• Two (2) or more years of recent (in last 3 years) experience with electronic medical records, specifically EPIC
• Computer/typing skills such as Microsoft Word and Excel

Salary & Nursing Framework Level

This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as: CCC- COMPETENT NE. Actual RSAM LEVEL and salary will be determined at time of hire. RSAM levels range from CCC-COMPETENT NE to CCC-EXPERT NE TO CCC-MASTERY NE or CCC-Mastery Plus NE.

Schedule

Hours per week: 40 hours
Shift / Days / Hours: Day Shift, Monday-Friday, 8am - 5pm
Location: primarily Taubman Center and UH Cancer Center with some potential for other locations as needed based on division growth changes/strategies.

All employees will be expected to float to a designated unit(s) in times of low census or department needs.

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.