Scheduled Hours

40

Position Summary

Administers planning, developing, organizing and implementing medical services activities and management systems that support the successful operations and fiscal integrity of the multi disciplinary clinics managed by the Faculty Practice Plan.

Job Description

Primary Duties & Responsibilities:

Administration

• Designs and coordinates a plan with various leadership members, including practicing physicians and other management staff to provide quality medical services in an efficient and effective manner.
• Designs and implements process to accommodate patients with urgent medical needs on a same-day basis and patients with routine medical needs on a scheduled basis.
• Provides administrative supervision for clinical managers and supervisors in designated service areas.
• Tracks key operating statistics, and provides reports for budgetary and forecasting metrics.
• Coordinates patient care services with department administrators, division administrators, other School of Medicine clinical departments, Barnes Jewish Hospital, and Siteman Cancer Center.

Planning

• Implements tactical and strategic planning processes to address changes in services and volume, including formulating recommendations in response to requests for changes in sessions, staffing or exam room utilization.

Organization

• Oversees the development of an efficient and effective organization of professional and support staff to meet the personnel resource needs of the organization.
• Analyzes and evaluates the effectiveness of clinical operations using new and established clinical practice and service standards and recommends required changes.
• Implements approved changes.
• Formulates, recommends, implements and evaluates policies and procedures required to execute the ambulatory care activities.
• Develops and administers a quality improvement program that addresses risk management, patient complaints, patient satisfaction and provider satisfaction issues, including evaluating the role of technological advances.
• Participates in committees and work groups impacting operations such as the FPP, WashU Med, and hospital.

Fiscal Responsibility

• Assists with drafting the operating budget for ambulatory care activities.
• Administers the operational budget through assignment of accountability to pertinent staff.
• Interprets the budget to staff, emphasizing the importance of economic resource utilization while maintaining quality service deliver, both medical and operational.
• Tracks routine and unusual expenses consistent with the allocation methodology approved by the Steering Committee.
• Coordinates purchasing to ensure timely and adequate provision of materials required for the ambulatory care activities.
• Participates in the design and utilization of space to accommodate required ambulatory care activities while conserving and making maximum use of existing resources.
• Designs a process to ensure early detection and/or prevention of threats that result in lost revenue or increased operational costs.
• Implements Patient Financial Servicesâ’s standards.
• Designs and implements processes to facilitate timely charge capture and to address complex billing issues related to the procurement of and charges for pharmaceuticals.

Human Resources

• Develops and conducts staff development programs where appropriate.
• Ensure staffâ’s certification in patient service and requisite nursing skills.
• Conducts performance evaluations.
• Recommends and/or assists in the design of incentive programs to maintain a high level of staff motivation, process improvement and job enrichment.

Working Conditions:
Job Location/Working Conditions

• Patient care setting

Physical Effort

• Typically sitting at desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:
Bachelor's degree

Certifications/Professional Licenses:
No specific certification/professional license is required for this position.

Work Experience:
Large Multispecialty Environment With Knowledge Of Clinical Service Operations (10 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position.

Preferred Qualifications

Education:
B.S.N. - Bachelor of Science in Nursing, Master's degree

Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:
No additional work experience unless stated elsewhere in the job posting.

Skills:
Business Administration, Data-Driven Decision Making, Detail-Oriented, Epic Systems, Healthcare Management, Health Care Quality Improvement, Interpersonal Communication, Motivating People, Oral Communications, Physician Practice Management, Prioritization, Spreadsheets, Supervision, Third Party Contracts, Written Communication

Grade

G16

Salary Range

$96,000.00 - $169,300.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.