Clinical & Field Experience Assistant

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 204 Pay Range: $19.37 - $28.07

Job Description

The WGU Leavitt School of Heath Clinical and Field Experience Assistant is a significant member of the Clinical Experience Department whose work has direct impact on team objectives and initiatives. The Assistant must have outstanding organization, time management and communication skills with the ability to adapt in a fast-paced environment. As an individual contributor, the Assistant is responsible for facilitating, documenting, and communicating placement efforts, compliance requirements, and affiliation agreement progress with students and internal/external stakeholders. The Clinical and Field Experience Assistant receives general direction from the immediate manager while taking initiative and using independent judgment within standard assignments

Essential Functions and Responsibilities:

• Collaborates with students, WGU personnel, and outside professionals regarding placement, compliance, and/or outreach efforts.
• Collaborates with external and internal stakeholders to negotiate and secure partnerships with external health facilities and academic settings - as applicable.
• Communicates with students and stakeholders to set clear expectations of the placement and onboarding process, compliance requirements, and affiliation agreements while providing updates throughout the process.
• Understands placement guidelines/policies and is able to support students in adhering to the policies - as applicable.
• Assists students with navigating the requirements needed to be cleared for placement - as applicable.
• Communicates via email, meetings and phone calls; cold calling partners or other stakeholders may occasionally be necessary.
• Exhibits professional conduct, interaction, and communication as a representative of the company and the department.
• Work in a student relations management system.
• Collaborates with legal counsel to assure all contracts with sites are current and appropriate - as applicable.
• Ability to do extensive research online of new sites both academic and health facilities - as applicable.
• Initiates and maintains contracts between WGU and health facility sites - as applicable.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Strong organizational skills.
• Highly attentive to detail.
• Sound decision making and problem-solving skills.
• Strong written and verbal communication skills.
• Must be able to work well under stress and meet deadlines.
• Ability to work well within a team.
• Capacity for self-motivation and working independently.
• Ability to form and maintain partnerships.
• Ability to provide excellent customer services with all WGU staff, students, and stakeholders.
• Ability to provide accurate information and high-quality results.
• Ability to adapt to change.
• Mastery of basic computer skills.
• Aptitude for learning new technology.
• Basic knowledge of contracts and/or medical terminology.

Competencies:

Organizational Impact:

• Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with direct impact on the area of specialty.
• The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area.

Problem Solving and Decision Making:

• Reviews solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
• May be required to highlight areas of concerns/problems and offer potential solutions.
• Problems and issues faced are generally routine but may require interpretation of procedures or polices to resolve.

Communication and Influence:

• Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation to reach agreement.

Leadership & Talent Management:

• May provide minimal guidance and assistance to new or entry level employees.

Job Qualifications:

Minimum Qualifications:

• Highschool Diploma or GED
• Requires one (1) or more years of experience with Microsoft Office and Adobe products.
• Requires one (1) year of experience in an administrative or support role

Preferred Qualifications:

• Associates degree or enrolled in a degree program.
• Experience with one or more of the following: clinical placement/scheduling, compliance, affiliation agreements, memorandums of understanding (MOUs), and/or related WGU experience.
• Experience with Salesforce.
• Experience working in higher education.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.