"Clinical Program Coordinator - Cancer Center - JR008798"

Clinical Program Coordinator - Cancer Center

Department: SOM KC Cancer Center Clinical Trials - Clinical Research Training and Development

Position Title: Clinical Program Coordinator - Cancer Center

Job Family Group: Professional Staff

Job Description Summary: The Clinical Program Coordinator supports the operational readiness of all patient-facing clinical staff and is directly responsible for onboarding all clinical staff, i.e., Investigators, Clinical Research Nurse Coordinators (CRNCs), Clinical Research Coordinators (CRCs), and Clinical Research Assistants (CRAs), etc., across the oncology research enterprise, by coordinating and delivering structured onboarding experiences. This position plays a critical role in preparing staff for patient-facing research duties, ensuring consistency, protocol compliance, and integration into team workflows. The University of Kansas Cancer Center is the only National Cancer Institute designated Comprehensive Cancer Center in the region, 1 of only 57 in the nation to receive this distinction. Patients gain access to the most promising therapies, cutting-edge clinical trials and world class research.

Job Description:

Job Responsibilities

• Clinical Research Instruction & Support
• Guide new hires through CRC role expectations, clinical tools, and research documentation requirements.
• Deliver targeted instruction on patient-facing research responsibilities, including participant screening, consenting procedures, and clinical visit workflows.
• Provide guided instruction on the use of EPIC/EMR SmartPhrases, flowsheets, intake templates, and other EMR tools to support accurate and efficient documentation.
• Reinforce best practices for protocol-adherent clinical documentation, including EMR entries, deviation reporting, and visit tracking.
• Provide structured walkthroughs of commonly used systems, SOPs, guidance documents, and tools (e.g., subject trackers, protocol-specific procedures).
• Assist in reinforcing core onboarding topics and fielding practical questions about clinical trial workflows.
• Collaborate with department leads to identify and reinforce key role-based competencies.
• Lead case-based training modules for CRCs and CRNCs simulating real-world clinical research scenarios.
• Offer first-line support during onboarding to help patient-facing staff troubleshoot barriers related to participant scheduling, visit coordination, and clinical documentation.
• Track and monitor clinical readiness milestones for new staff and escalate gaps to department managers or supervisors as needed.
• Serve as a clinical onboarding liaison during shadowing activities to demonstrate standards for protocol adherence, biospecimen handling, and patient communication.
• Onboarding Operations
• Develop individualized onboarding schedules for new CRC/CRNC/CRA hires in coordination with department managers.
• Serve as the main point of contact for new clinical research staff during their onboarding period.
• Organize and facilitate provision of onboarding tasks during the four-week orientation period and multi-day onboarding support, including patient-facing staff EMR access, clinical documentation tools, and role-specific responsibilities.
• Coordinate onboarding activities such as job shadowing, site tours, department briefings, and workflow demonstrations.
• Support regulatory onboarding of non-CTO staff, including physicians, advanced practice providers, and other clinical and research staff involved in projects supported by CTO. Communicate with provider for onboarding documentation, collecting documentation needed for onboarding, following up with provider for onboarding documentation.
• Systems, Access, Documentation Setup
• Submit and monitor access requests for research systems, EMR tools, shared drives, and internal documentation platforms.
• Assign onboarding documentation, including templates, checklists, and tools to enhance protocol specific education.
• Maintain onboarding logs, credentialing folders, and trackers to support audit readiness and team visibility.
• Recordkeeping & Administrative Coordination
• Collect onboarding feedback and identify recurring gaps in role-based readiness.
• Facilitate updates to onboarding materials and job aids to reflect current practices.
• Support maintenance of onboarding-related SharePoint resources and version-controlled templates.
• Monitor onboarding task progress and escalate delays or gaps to relevant supervisors.
• Communication & Support
• Serve as a point of contact for new staff and department leads during the orientation period.
• Coordinate logistics for site tours, job shadowing, protocol onboarding or other department-led onboarding activities.
• Schedule meetings and system walkthroughs as needed to ensure smooth clinical research onboarding.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Work Environment: This position may be eligible for a hybrid work schedule after 6 months based on management approval and department schedule.

Required Qualifications:

• Education: Associate's degree plus two years related work experience OR an equivalent combination of relevant post-secondary education and work experience that equals 4 years. Education may be substituted for experience on a year for year basis.

Preferred Qualifications:

• Education: Bachelor's degree in Health Sciences, Public Health, or a related field.
• Work Experience: Experience supporting onboarding or clinical research coordination; Experience with systems such as REDCap, EMR tools, SharePoint, Smartsheet, or enterprise learning or credentialing systems; Knowledge of clinical research processes and terminology; Understanding of Good Clinical Practice (GCP) principles and clinical trial operations; Experience with a university, medical research facility and/or non-profit agency.
• Skills: Organizational, interpersonal, and communication skills; Attention to detail; Time management and multi-tasking skills; Coordination and collaboration skills; Computer skills.

Required Documents: Resume, Cover Letter

Comprehensive Benefits Package: Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. For more information, visit https://www.kumc.edu/human-resources/benefits.html.

Employee Type: Regular

Time Type: Full time

Rate Type: Hourly

Compensation Statement: The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding.

Pay Range: $26.13 - $39.20

Application Instructions: To learn more and apply online, please visit https://kumc.wd5.myworkdayjobs.com/en-US/kumc-jobs/job/Kansas-City-Metro-Area/Clinical-Program-Coordinator---Cancer-Center_JR008798 or go to https://careers.kumc.edu/ and search for position number JR008798. Applications must be submitted directly through the KU Medical Center website to be considered for this position.