"Clinical Research Coordinator A/B"

Job Description Summary

The Palliative and Advanced Illness Research (PAIR) Center is seeking two full-time clinical research coordinators (CRC)s who will support a large, multi-center randomized clinical trial seeking to evaluate comparative effectiveness of generalist and specialist palliative care among seriously ill hospitalized patients. This study is named COMPASS-PC: Comparing Optimized Models of Primary And Specialist Services for Palliative Care. The CRCs will work primarily in the call center to administer patient-reported-outcomes (PRO) surveys. The mission of the PAIR Center is to generate high-quality evidence to advance healthcare policies and practices with the goals of improving the lives of all people affected by serious illness and removing the barriers to health equity that seriously ill patients often face.

Job Description

The research coordinators will work closely with the Assistant Director for Project Management to help ensure all study protocols are carried out consistently and appropriately for the COMPASS-PC call center, and that the project(s) remains within scope, budget, and timeline.

Specific duties will include:

CRC A:

• Administer patient-reported outcomes (PRO) surveys through an electronic data capture platform and by phone
• Coordinate payments to study participants
• Monitor and operate a central hotline telephone number and email inbox; with compassion, communicate with patients, their caregivers, and others
• Collaborate with call center team, supervisor, and principal investigators (e.g., maintain study manuals of procedures, trackers, organize documentation, generate reports).
• Assist with qualitative studies in partnership with members of the study team (e.g., develop interview guides, recruit and interview stakeholders, code transcripts)
• Participate in team meetings with investigators, call center colleagues, supervisor, Center-wide meetings, and more.
• Perform additional duties as assigned

CRC B:

• Perform all duties as listed above with greater degree of independence / less daily supervision
• Manage and oversee the training and supervisor of students and research assistants
• Assist with maintenance of regulatory compliance and IRB documentation
• Maintain relationships and collaborate with external health system partners

Qualifications

Strong computer skills are required. Candidate must be comfortable and/or willing to learn to use REDCap and qualitative research methods. This individual will preferably also have experience working with patients with serious and chronic illnesses and conducting health research. This individual will act autonomously in her/his decision-making and navigating complex systems, and will report directly to the Assistant Director for Project Management. Excellent oral and written communication and demonstration of good judgment are essential for this position. Additional skills valued include: attention to detail, organization, willingness to learn/develop, and excellent communication skills. Candidates who speak a non-English language at a professional level are preferred.

CRC-A

• Bachelor of Science and 1 to 2 years of experience or equivalent combination of education and experience is required.

CRC-B

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required. Master's degree preferred.

Position is contingent upon continued funding.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Perelman School of Medicine

Pay Range

$46,500.00 - $54,000.00 Annual Rate