College Credit for Heroes Outreach and Engagement Lead

Recruit Veterans, Active-Duty Service Members, National Guard members, Reservists, recently separated service members, and veteran alumni with some college credit but no completed credential.

Build and maintain relationships with military installations, transition-assistance programs, veteran service organizations, workforce boards, employers, community colleges, community organizations, and other referral partners.

Promote academic and credential pathways in information technology and cybersecurity, advanced manufacturing and skilled trades, business and leadership, healthcare and allied health, logistics and supply chain management, and public safety and emergency management.

Develop clear, audience-appropriate communications explaining military credit evaluation, the ACE Military Guide, PLA, academic pathways, industry-recognized credentials, and participant support services.

Plan and coordinate recruitment events, community presentations, workshops, webinars, information sessions, military-affiliated events, and employer-engagement activities.

Manage communications and marketing campaigns across email, web, social media, print, and community-based channels.

Create outreach materials, presentations, participant success stories, and informational resources in collaboration with appropriate institutional offices.

Respond to prospective participant inquiries and guide individuals to the appropriate enrollment, transcript-submission, PLA, academic advising, military benefits, and career-support resources.

Coordinate with the Program Coordinator to facilitate a smooth transition from initial inquiry to enrollment and onboarding.

Develop engagement initiatives that support participant persistence, retention, program completion, and connection to academic and career resources.

Maintain regular communication with participants regarding programming milestones, workshops, credential opportunities, deadlines, and available support.

Track outreach activities, inquiries, referrals, event participation, applications, enrollment conversions, retention, and other performance indicators.

Use participant and outreach data to evaluate campaign effectiveness and recommend adjustments to recruitment and engagement strategies.

Support annual enrollment goals of approximately 150–300 VADSM participants and the program’s planned growth to more than 500 participants within three years.

Ensuring outreach activities and communications comply with institutional policies, grant requirements, branding standards, FERPA, and applicable state and federal requirements.

Prepare outreach and engagement updates for institutional leadership, grant administrators, and program partners.

Perform other duties related to the growth and successful delivery of the CCH Program.

% FTE

1.0

Hiring Range
$55,038.89 - $70,174.59

Education

Bachelor’s degree from an accredited institution in communications, marketing, public relations, social work, education, workforce development, public administration, or a related field.

Required Licensing/Certification

N/A

Knowledge, Skills, and Abilities

Knowledge of:

• Knowledge of outreach, recruitment, communication, and participant-engagement strategies.
• Understanding of military culture and the educational and career needs of VADSM populations.

Skill in:

• Effective customer service.
• Problem-solving and decision-making.
• Strong management.
• Multitasking and time management.
• Coordinating work of others.
• Planning activities.
• Leading projects.
• Both verbal and written communication.

Ability to:

• Prepare detailed reports.
• Work independently.
• Communicate effectively.
• Translate academic and PLA processes into clear, accessible information.
• Establish trust with military-connected individuals and community partners.
• Develop and deliver effective presentations to diverse audiences.
• Evaluate outreach data and adjust strategies based on results.
• Represent the University professionally at military, community, workforce, and institutional events.
• Commit to inclusive engagement, responsive service, and participant success.

Work Experience

Required:

• Experience in outreach, recruitment, marketing, community engagement, admissions, veteran services, or a related area.
• Demonstrated experience developing relationships with community organizations and external stakeholders.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to plan events, coordinate multiple projects, and manage outreach schedules.
• Ability to collect, maintain, and report outreach and participant-engagement data.
• Proficiency with standard office technology, digital communication platforms, social media, and database or customer relationship management systems.
• Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

Preferred:

• Valid Texas Driver’s License.
• Direct experience working with Veterans, Active-Duty Service Members, National Guard members, Reservists, military families, or veteran-serving organizations.
• Experience partnering with military installations, transition-assistance programs, workforce agencies, employers, or community-based organizations.
• Understanding of the challenges associated with transitioning from military service to civilian education and employment.
• Familiarity with the ACE Military Guide, Joint Services Transcript, PLA, military credit evaluation, and academic credit-articulation practices.
• Experience recruiting adult learners, transfer students, returning students, or underserved populations.
• Experience supporting a grant-funded education, workforce, or community-engagement program.
• Knowledge of workforce pathways and industry-recognized credentials in the program’s targeted disciplines.

Working/Environmental Conditions

• Limited standing and/or walking.
• Handling light weight objects.
• Using or carrying equipment.
• Stoop, bend or lift.

Desired start date

Position End Date (if temporary)

Posting Detail Information

UA EEO Statement

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Close Date
10/06/2026

Open Until Filled (overrides close field)
No

Special Instructions to Applicants
Open to all applicants.
Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a Bachelor’s degree from an accredited institution in communications, marketing, public relations, social work, education, workforce development, public administration, or a related field?
   • Yes
   • No
2. * Do you have experience in outreach, recruitment, marketing, community engagement, admissions, veteran services, or a related area?
   • Yes
   • No
3. * Do you have demonstrated experience developing relationships with community organizations and external stakeholders?
   • Yes
   • No
4. * Do you have direct experience working with Veterans, Active-Duty Service Members, National Guard members, Reservists, military families, or veteran-serving organizations?
   • Yes
   • No
5. * Do you have experience partnering with military installations, transition-assistance programs, workforce agencies, employers, or community-based organizations?
   • Yes
   • No
6. * Are you familiar with the ACE Military Guide, Joint Services Transcript, PLA, military credit evaluation, and academic credit-articulation practices?
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume
2. Cover Letter/Letter of Application
3. Official Transcripts

Optional Documents

1. Other Document
2. Reference Letter 1
3. Reference Letter 2
4. Reference Letter 3