Who We Are:
For 140 years, National Louis University has been driven by one core belief: education changes lives. Since our founding, we've stayed grounded in the values of innovation, access, excellence, and equity, and we've never wavered from the idea that education is the greatest lever for social and economic mobility. We are a student-focused community built on continuous improvement and a genuine commitment to serving those we teach. Through education, we empower change and build stronger, healthier…
communities. Our hard-working team runs on collaboration and mutual respect, for one another and for every student we serve.
What You Will Do:
The College Operations Coordinator for NLU's National College of Education has the responsibility of overseeing the day-to-day operations of the college by assisting and supporting the office of the dean, school directors, and college faculty. This position is required to be on campus 4-5 days a week to support the needs of the College and College Leadership.
Essential Responsibilities
- Performs administrative support as necessary for the NCE Core Leadership by creating/editing written and electronic correspondence, arranging meetings, taking minutes, editing reports, preparing and distributing agendas and/or minutes, etc.
- Assists with such tasks as preparing accreditation and/or licensing documentation for IBHE, ISBE, CAEP, HLC, SPA Reports, etc.
- Provides required assistance for and at NCE-sponsored internal and external events and for NCE publications such as NCE FastNotes.
- Supports accreditation and assessment processes and helps maintain compliance with the university calendar, in consultation with program leadership and the dean's office.
- Provides and maintains all record keeping on behalf of the NCE Academic Programs and Directors, including all electronic files, reports, grant applications and regulations, and all records of external and internal meetings.
- Provides advanced assistance to college and program leadership in preparation for meetings on and off campus and electronically, including all College and Program Advisory Boards. Proactively assists with report writing, program handbook updates, gathering data, preparing presentations, charts, summaries, and analysis.
- Keeps track and submits Professional Development credits (CEUs) for ISBE. Manages the database and sends an accountability report to ISBE.
- Updates all NCE program web pages in coordination with the appropriate units.
- Assist new faculty with onboarding, including help with getting office keys, supplies, and how to get computers, hardware, etc.
- Performs administrative support as necessary, answering and directing incoming college and program calls/emails and student inquiries to the appropriate person.
Qualifications
- High School Diplomat/GED Required
- Minimum of 1 year of experience in related administrative support, preferably in higher education/university
- Proven track record for effectively prioritizing tasks, uses schedules well, anticipates what needs to be done and completes work efficiently.
- Experience with a variety of technology tools including: Google, Microsoft Office, Zoom, calendars, shared drives and learns new technology quickly.
- Problem Solving: Takes initiative to identify, define, and resolve challenges. Assesses root causes, generates and evaluates options, and implements practical solutions—adapting quickly to new or unexpected issues with sound judgment and minimal oversight.
- Flexibility & Adaptability: Responds constructively to change, ambiguity, and shifting priorities. Adjusts approach, mindset, and strategies to meet evolving needs. Maintains effectiveness and composure in dynamic environments, and supports others through transitions.
- Ability to Learn New Skills: Tends to learn new skills quickly on his/her own AND apply them both quickly and effectively to work situations.