"Communications Coordinator"

Job Description

Essential Job Functions:

The Rollins College Information Technology Department is seeking a Communications Coordinator to join their team!

Providing our Community With Outstanding Experiences

• Help the campus feel informed and supported by sharing clear, timely, and engaging information about IT services, updates, and resources.
• Create user-friendly IT communications for departmental colleagues, as well as students, staff, and faculty across campus.
• Translate technical information into plain language so people understand what's happening and what they need to do.
• Draft clear messages about service updates, outages, and major IT initiatives or events so the campus knows what to expect.
• Coordinate sending out IT communications, developing project communication plans and maintaining a content calendar to support planning and proactive outreach.
• Maintain and update IT communication channels-including MyRollins groups, Microsoft Teams sites, and the IT website-so information is accurate, current, and easy to find.
• Produce a variety of communication formats, including emails, digital signage, slides, FAQs, announcements, newsletters, internal social media visuals, informational one-pagers, timelines, simple graphics, and occasional promotional materials.

Keeping our Technology Future Ready

• Help enhance campus adoption of IT-provided technology by modernizing how IT communicates so information is easy to understand, easy to find, and easy for people to act on.
• Collaborate with teams to identify training and adoption needs and contribute to the strategy and communication resources to address them.
• Contribute to a culture of product management by helping technical teams build sustainable methods of staying current and promoting new features and capabilities of existing products
• Partner with IT colleagues and other campus stakeholders on IT change management efforts, produce launches, and other strategic priorities for IT
• Gather feedback from various campus audiences to inform and improve IT communication.

Building a Sustainable Team and Support Model

• Support colleagues by creating clear internal communication practices and reusable resources.
• Build a strong relationship with the College's Internal Communications office to align and collaborate on IT Communications.
• Advise and consult with IT leadership regarding all aspects of communications, including developing strong communication strategies that meet the desired goals.
• Support the design and development of team-specific guidelines, resources, and templates-knowledge-base articles, for example.
• Develop templates, message guides, and reusable assets that help teams communicate clearly and consistently.
• Create internal documentation that supports onboarding, cross-training, and shared understanding of how we work.
• Help teams outline basic communication points for projects and workflows so information is shared in a consistent way.
• Keep internal resources organized-templates, drafts, visuals, and past communications-so colleagues can quickly find and reuse what they need.
• Support a culture of clear and proactive communication that strengthens collaboration and our IT service experience.

Minimum Qualifications & Education:

• Bachelor's degree in Communications, Marketing, Journalism, English, or a related field; or a combination of education and experience that demonstrates the ability to perform the essential job functions.

Preferred Qualifications:

• Minimum of three years of experience in communications, technical writing, marketing, or related role, preferably in a technology-driven department

Knowledge, Skills, and Abilities:

Communication & Content Creation

• Technical Translation: Exceptional ability to translate complex technical concepts (e.g., cybersecurity alerts, infrastructure maintenance, software migrations) into plain, accessible, and engaging language for non-technical audiences.
• Writing & Editing: Superior written communication skills with mastery of grammar, punctuation, and style; ability to adapt tone for different audiences (students vs. faculty vs. IT staff).
• Visual Communication: Demonstrated skill in creating visually appealing assets (digital signage, one-pagers, slide decks) using tools such as Canva, Adobe Creative Cloud (InDesign/Photoshop/Illustrator), and Microsoft PowerPoint.
• Multi-Channel Distribution: Knowledge of best practices for communicating across various channels, including intranets (SharePoint/MyRollins), email newsletters, collaboration platforms (Microsoft Teams), and digital displays.

Technical & Operational Proficiency

• Microsoft 365 Expertise: Advanced proficiency in the Microsoft 365 ecosystem, specifically Microsoft Teams, SharePoint, and Outlook.
• Accessibility Standards: Knowledge of digital accessibility best practices (WCAG) to ensure communications and resources are inclusive for all members of the campus community.
• Digital Literacy: Strong aptitude for learning new technologies quickly to understand the "product" being rolled out to campus.

Strategic & Interpersonal Skills

• how effective communication supports user adoption and minimizes resistance during technology transitions.
• Product Mindset: Ability to think strategically about IT services as "products," focusing on user benefits, value proposition, and continuous improvement.
• Project Management: Strong organizational skills with the ability to manage multiple communication campaigns simultaneously, meeting deadlines in a dynamic environment.
• Collaboration: Ability to build strong relationships with diverse stakeholders, facilitating feedback loops between technical teams and campus users.

Work Schedule:

• Full-time schedule Monday to Friday, 8:30 AM to 5:00 PM, 37.5 hours per week
• Flexible schedules or overtime may be required to meet the demands of the academic calendars

Work Environment:

• This is a campus-based position working in Winter Park, FL
• Work in an indoor environment

Instructions to Applicants:

To apply, please submit an application and upload the following materials:

1. Resume
2. Cover Letter
3. Provide three reference names and email addresses on application

Screening of applications will begin immediately and continue until the position is closed.

Benefits & Perks:

• 25 Days - Paid Time Off (vacation, sick, and personal time)
• 10 Days - Paid Holidays
• 5 Days - Paid College Closure Days
• Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
• 100% Employer-Funded Health Reimbursement Account ($125+/month)
• 100% Employer-Paid Short & Long Term Disability Insurance
• Domestic Partner Benefits
• 11.5% Employer Retirement Contributions
• Discounted On-Campus Dining Meal Plans
• Free On-Campus Parking
• Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
• Free Full Tuition for Employees and their Families
• Pet Insurance
• 100% Employer-Funded Employee Assistance Program
• Flexible Spending Accounts
• Award-Winning Wellbeing Programs
• Plus More!