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Position Summary: Rutgers, The State University of New Jersey, is seeking a Communications Dispatch Supervisor for the Division of Institutional Planning & Operations (IP&O). Reporting to the Director and Assistant Director of Public Safety Communications, this position oversees the day-to-day operations of the Rutgers University Shared Services Emergency Communications Center and supports the emergency and non-emergency dispatching of both internal and external agencies from the Center. Among…
the key duties of this position are the following: Responsibilities include organizing and supervising the work of Public Safety Telecommunicators, Lead Public Safety Telecommunicators, and other personnel engaged in emergency and non-emergency call taking and dispatching for police, fire, EMS , and other related public safety services on a 24-hour, 365 day a year basis. Additional duties include supervising incident and crisis responses from the Communications Center, ensuring the operational efficiency of communications specific systems, making recommendations to the Director on new technologies, preparing performance reports/evaluations for subordinate staff, fostering relationships with both internal and external stakeholders, and managing resources and personnel schedules. This position emphasizes continuous improvement by optimizing operations, streamlining workflows, reducing turnaround times, and delivering seamless, high-quality public safety communications services. Minimum Education and Experience: Bachelor's degree preferably in Criminal Justice or related field, or a comparable combination of education and/or experience that demonstrate comprehensive knowledge and understanding of communications principles and practices. At least two (2) years of 9-1-1 telecommunications experience in a moderately busy call center. City: New Brunswick State: NJ Equipment Utilized: Computer Aided Dispatch (Caliber) Records Management System (Caliber Online RMS ) MDC Mobile Client (Caliber Mobile) Motorola Radio VESTA 9-1-1 FrontLine Public Safety Systems Microsoft office 365 suite EvenTide Recorder VCSSoftware ( POSS ) eAgent NJCourts Posting Number: 26ST1907
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