"Communications Dispatcher II-Public Safety"

Job Description

Oversees and monitors communications activities in order to ensure compliance with governing laws, rules and regulations.

Oversees and monitors communication dispatch activities for multiple alternative campus locations, in addition to the main campus.

Serves as the first point-of-contact for callers and walk-in customers requesting service from the Bunker Hill Police Department.

Reviews all dispatch logs for completeness, accuracy and punctuality.

Initiates emergency alerts for notifying or updating campus personnel of ongoing emergency conditions.

Documents all pertinent information relating to incidents on campus, personnel matters, etc. on the computerized incident reporting management system.

Requirements

• Possession of a Valid MA Class D Motor Vehicle Operators license.
• Ability to give oral instructions in a precise, effective manner.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to work accurately with names, numbers, codes and/or symbols, and to maintain accurate records.
• Ability to deal tactfully with others, and to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
• Ability to exercise discretion in handling confidential information.
• Ability to work independently.
• Must be able to pass a dispatch entry level psychological screening.
• Ability to Multitask.
• Ability to pass extensive background investigation, CORI and SORI check that is conducted.
• Ability to work in partnership with a diverse faculty, staff and student population.

Preferred Qualifications

• Associate's Degree or a combination of education and experience.
• Experience dispatching law enforcement, fire and/or emergency medical services; experience answering complaints and providing information in a public contact environment.
• Excellent oral and written communication skills.
• Employment experience requiring detailed documentation.
• First Responder/CPR Certified.
• Experience operating a variety of communication hardware such as phone, two-way radio, or paging.

Additional Information

Salary: $1,894.66 bi-weekly/$49,261.16 annual. Grade 13. Full Time Benefited position.

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.

Application Instructions

To be considered for this position please upload the following documents to your account:

• Resume
• Cover Letter

Please be sure to address the Required Qualifications in your documents.

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