Community Assistant

Wollongong, NSW, Australia

Job Description

Make an impact at the University of Wollongong (UOW) - a purpose driven institution ranked in the top 1% of universities globally.

About the Role

We are seeking motivated individuals with exceptional interpersonal skills to provide out-of-hours support and front-of-house service within University Student Residences. These roles play a key part in supporting the wellbeing, safety and overall operations of residential communities during evenings, overnight periods and weekends.

Key responsibilities:

• Provide reception and administrative support during out-of-hours operations
• Respond to resident enquiries, complaints and welfare concerns
• Conduct regular internal and external rounds to identify operational, maintenance, WHS and conduct issues
• Act as first responder to incidents and ensure appropriate reporting and follow-up actions

About the Team

The Community Assistants form part of the Student Residences team, supporting a safe, inclusive and well-functioning residential community. Working closely with colleagues across accommodation services, the team ensures consistent support and service delivery outside standard business hours.

What You’ll Bring

• Strong interpersonal skills and the ability to engage with a diverse community
• Experience in customer service, hospitality, security, youth work, education or similar environments
• Ability to think on your feet and respond effectively to incidents or emerging situations
• Availability to work overnight mid-week shifts and weekends
• A genuine commitment to supporting student wellbeing and community living

Why Join UOW

• Competitive salary package including 17% superannuation
• Generous leave entitlements including additional concession days over the Christmas–New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities

Role Details

• Continuing | Part-time (21 hours per week) – 4 positions available
• Level 3/4 | $67,214 - $85,682 (pro-rated) + 17% superannuation
• Location: Wollongong
• Valid Australian work rights required. Visa sponsorship is not available
• Working with Children and National Police Checks required
• These positions operate on rostered shifts ranging from four (4) to ten (10) hours, covering:
• 6:00pm to 8:00am Monday to Friday
• 24-hour coverage on weekends

Potential for increased hours, including full-time opportunities, as operational needs evolve.

Position Description

How to Apply

Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be requested to submit a resume and a cover letter (of no more than 3 pages) outlining your skills and experience in relation to the selection criteria in the position description.

For further information about this position, please contact Lisa Aventi (02) 4239 4196.

Closing Date: Thursday, 2 July 2025 11.55 PM AEDT

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for, or found to have engaged in, conduct constituting Gender-based Violence. Any declaration will be treated with strict confidentiality and in accordance with privacy legislation.

About Us

At the University of Wollongong (UOW), our people are united by a shared purpose — to create a better future through education, research, innovation and meaningful community impact.

With deep local roots and a growing global presence, UOW is proud to contribute to positive change in the communities we serve and the world beyond them. Guided by our Vision 2035 and Strategic Plan 2030, we are building a future that is innovative, inclusive and committed to societal impact — one where people, ideas and opportunity can thrive.

We are recognised for excellence in teaching and research, and for the real-world impact of our work. But what truly brings UOW to life is our people. Across every role, our staff contribute to something bigger — helping shape the future through the work they do every day.

At UOW, we are committed to fostering a culture where people feel valued, supported and empowered to do their best work. Our Values in Action guide how we work, lead and make decisions — creating a workplace grounded in integrity, accountability, collaboration and excellence.

Joining UOW means becoming part of a values-led community where your work has purpose, your contribution is valued, and the impact you make can be felt locally and globally.

Apply Now