Computer Support Specialist

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Department:

School of Pharmacy- Jackson, MS

Job Summary:

Performs technical troubleshooting by leveraging documented procedures and ensuring a high level of customer service in order to support the business and academic mission of the institution through technology.

Job Description:

• Identifies, troubleshoots, resolves, and/or escalates routine and first level technical problems for various products and services.
• Receives and responds to inquiries and provides technical information through various communication mediums according to established policies and procedures.
• Using the ticketing system, log details of work performed, and resolution procedures, after intervention.
• Assist with training student staff.

Job Responsibilities:

The Computer Support Specialist provides technical support for both computer systems and audio-visual equipment, assisting faculty, staff, and students with hardware, software, and classroom technology needs. This role includes installing and maintaining computers, troubleshooting network and system issues, and setting up, operating, and supporting AV equipment for lectures, meetings, and events. This role supports classroom and administrative technical needs, and helps implement IT policies and security practices to maintain an efficient and secure academic environment.

Substitution Statement: An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

Education Qualifications:

High School (Required)

Experience:

Relevant experience | 2 Years | Required

Compensation:

$20.50 - $30.76

Interview Requirement:

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

EEO Statement:

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, genetic information, or any other legally protected status.

Background Check Statement:

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.