Technology Support Specialist (Technology Support Specialist I), Technology Support Center

Job no: 557802

Work type: Staff

Location: Southern California|San Bernardino - San Bernardino Campus

Categories: Bargaining Unit|Unit 9 - CSUEU - Technical Support Services,Appointment Type|Temporary,Time Basis|Full Time,Job Search Category/Discipline|Information Systems & Technology,Workplace Type (Exclude Inst Fac)|On-site (work in-person at business location)

Under direct supervision of the Deputy CIO and following established guidelines, the incumbent will be responsible for providing a wide range of information technology services to Computer Science and Math. This will include various responsibilities, such as the support of several hardware and software issues, as well as the ability to research and provide faculty and staff with available options to their technology needs.

Job Summary:

Under direct supervision of the Deputy CIO and following established guidelines, the incumbent will be responsible for providing a wide range of information technology services to Computer Science and Math. This will include various responsibilities, such as the support of several hardware and software issues, as well as the ability to research and provide faculty and staff with available options to their technology needs.

Responsibilities:

• Provide frontline technical support to faculty, staff, and students; escalate complex issues to advanced support teams
• Respond via in-person, virtual, phone, email, and ticketing systems; troubleshoot routine hardware, software, and connectivity issues
• Collaborate with college departments, ITS staff, and student technicians to maintain secure, operational systems; assist with maintenance and updates per guidelines
• Assist with systems administration for mission-critical servers (updates, app packaging, security checks/audits, backups, hardware repair/replacement); keep faculty/staff systems updated
• Monitor and apply approved software and security updates under supervision
• Maintain documentation (system configurations, patch schedules, maintenance logs); support deployments and escalate complex issues
• Support setup, imaging, and deployment of computers, printers, and specialized equipment; prepare classroom/lab technology and support instructional/research environments
• Assist with researching, coordinating, and developing solutions for College IT needs (faculty research, ITS projects, labs, staff tools, special projects); track equipment inventory
• Manage technology assets using Cheqroom; track distribution, returns, and inventory accuracy; assist with automation/scripting tasks
• Provide basic automation/scripting support under supervision to improve efficiency; coordinate with central IT and departments
• Collaborate with ITS units to align departmental technology with institutional standards; support service requests, projects, and procurement
• Support campus initiatives to expand access to college-specific software services
• Provide backup support for TSC and distributed technicians (faculty laptop deployments, system integrations with IT communication/work-order tools)
• Perform other related duties as assigned

Minimum Qualifications:

Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Qualifications:

• General knowledge of information technology systems, applications, and networks.
• General knowledge of hardware and software troubleshooting and related technology support practices.
• Organizational and time management skills to plan, organize, and prioritize work.
• Attention to detail and accuracy.
• Analytical skills to collect and analyze information and troubleshoot problems.
• Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to work independently and as part of a team as well as build relationships with diverse stakeholders.
• Computer skills to appropriately respond to IT complaints and issues.

Preferred Qualifications:

• Great customer service skills
• Knowledge of Linux, Apple and Microsoft operating systems
• Knowledge of ITIL processes.
• Proficiency in hardware and software technologies
• Ability to pay attention to details and to meet deadlines and milestones
• Patience and well-developed interpersonal relations skills
• Previous professional experience working in higher education environment is highly desired.
• Bachelor's degree in Business Administration, Computer Science, Mathematics, or related field, AND two (2) years of responsible experience as a Computer Support Analyst or in a related field.
• A comparable amount of training, education, or experience may be substituted for the minimum requirements

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1-$4,595 per month for qualified candidates

CSU Classification Salary Step Range: $4,595-$6,694 per month (Step 1 - Step 20)

The application deadline is May 14th at 11:55PM

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.