Contact Center Advisor

Job Description:

The Contact Center Advisor position is a full-time professional/managerial position. The Contact Center Advisor will provide information to prospective and current students relating to admissions requirements, program requirements, course enrollment, admission requirements, general College information, and will provide referrals to other student resources, when necessary. The Contact Center Advisor will also assist with targeted recruitment events, conduct calling campaigns, and respond to student inquiries through telephone, email, and virtual communication. This position requires a flexible work schedule, which may include evenings and some weekends. This position reports to the Dean, Enrollment Management.

Minimum Qualifications: Graduation from an institution that holds accreditation recognized by the U.S. Department of Education and approved by the College with a bachelor’s degree OR an associate degree and at least two years of relevant experience. Successful results of a criminal background check are required.

Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

Preferred Qualifications: Prefer successful call center or customer service experience, strong working knowledge, and experience using multiple communication strategies like live chat, texting, emails, monitoring multiple phone lines, and communicating with a wide range of populations.

Salary Range: $40,800.00 - $45,800.00

Supplemental Materials: All supplemental materials must be submitted electronically via the Workday applicant portal. For questions or to request assistance with uploading supplemental materials, please contact HR Recruiting at HRrecruiting@pensacolastate.edu.

APPLICATION DEADLINE: Open Until Filled – Review of applications will begin May 26, 2026. The online application and supplemental application materials must be received by May 25, 2026, to receive full consideration.

Pensacola State College offers a comprehensive benefits package for health, dental, vision, hospitalization, and supplemental insurance benefits through the State of Florida’s Group Insurance Program. All employees in established, eligible positions are members of the Florida Retirement System from their first day of employment. Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave. Additional leave types are position specific.

Pensacola State College does not discriminate against any person on the basis of race, ethnicity, national origin, color, sex, age, religion, marital status, pregnancy, disability, sexual orientation, gender identity, or genetic information in its educational programs, activities, or employment. For inquiries regarding Title IX and the College’s nondiscrimination policies, contact the Executive Director of Equal Opportunity Compliance at (850) 484-1759, Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504.