Content Delivery Assistant

• Full-time
• Campus: Auckland City Campus
• Position Number: 55567597
• UoA Department Name: Collection Development and Acs

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. 

Job Description

Te Whiwhinga mahi | The opportunity

We are seeking a Content Delivery Assistant to join our welcoming and collaborative Collection Development and Access team within Student and Scholarly Services.

In this role, you’ll support the delivery of high-quality learning and research resources by ensuring course readings and interlibrary loan materials are accessible, accurate, and delivered on time. Your work will directly contribute to the success of students, researchers, and academic staff across the University.

This is a varied, hands-on role that suits someone who enjoys working with systems, information, and people, and who takes pride in providing reliable, behind-the-scenes support that makes a real difference.

Key responsibilities include:

• Supporting course reading lists by sourcing, digitising, and making scholarly content available for teaching
• Coordinating physical and digital resources for high-demand and short-loan collections
• Ensuring digitised content complies with copyright and accessibility requirements
• Providing interlibrary loan and document delivery services, including liaising with external libraries
• Responding to enquiries from students and staff and resolving access issues efficiently
• Contributing to service improvements and maintaining accurate records and systems

This role involves some physical activity, including lifting and moving materials, so comfort with this is essential.

This is a full-time permanent role (37.5 hours per week).

The salary for this role is $55,634 - $60,500.

For more detailed information, please refer to the Position Description.

Mō tō mātou rōpū | About the Team

Student and Scholarly Services (SaSS) was established with the aim of strengthening the integration of student facing services to improve effectiveness at all points along the student journey. SaSS encompasses a wide range of student-facing services, plus services that support researchers and academic staff in their teaching. Services include academic services, libraries and learning support, Student hubs and the Student experience centre, services to support kaimahi Māori and Pacific students, student engagement and wellbeing. 

He kōrero mōu | About you

You’re organised, detail-focused, and enjoy working in a fast-paced service environment. You learn new systems quickly, manage competing priorities with confidence, and value being part of a supportive team.

You’ll ideally bring:

• Experience working with library services, collections, or resource-sharing environments
• Confidence using digital systems and learning new tools
• Strong communication and problem-solving skills
• Good time management and organisational abilities
• A post-secondary qualification (a degree is advantageous)

Experience with library management systems, reading list platforms, interlibrary loan tools, or copyright processes would be beneficial but is not essential.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 8/03/2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

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Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu_iMVPFAFF₊, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz