Position Title:
Coordinator, Audience Services
Position Type:
Regular
About the Role:
The Front of House Coordinator manages box office operations and
front-of-house services for ticketed School of the Arts (SOTA)
events. This position ensures high-quality customer service,
supervises student employees, and coordinates audience services to
support successful performances and events.
The primary venues for fine arts events at NKU are the 650-seat
Greaves Concert Hall, 315-seat Corbett Theatre and 120-seat Stauss
Theatre. Evening and weekend hours will be required in accordance
with the schedule of performances and other events as appropriate.
This is a ten-month (academic fall and spring semester) part-time
(20 hours per week) position.
- Manage box office operations, including answering phones and
emails, processing ticket sales, and assisting patrons
Supervise and train 4–8 work-study student employees, including
scheduling and performance oversight.
Coordinate front-of-house operations for ticketed SOTA events,
including usher management and patron services.
Maintain ticketing records, attendance data, and provide
administrative support for events.
Report to the SOTA Events Manager and assist with process
improvements and operational planning.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
- Experience in supervision of employees (preferably student
employees)
- Experience with computerized ticketing software; NKU uses VBO
(Virtual Box Office)
- Proficiency with Microsoft Office suite of software, especially
Word, Excel and Teams.
- Excellent written and verbal communication skills.
- Impeccable customer service, time management, analytical and
problem-solving skills.
- Understanding and support of the values and missions of
Northern Kentucky University and the School of the Arts.
EDUCATION AND EXPERIENCE:
- This position requires a bachelor’s degree in theatre, business
or accounting and one year of related work experience.
- The acceptable equivalency would be an associate’s degree in
theatre, business or accounting plus 2 years of related work
experience
Posted Salary:
Work Environment & Physical Demands:
Ability to lift approximately 25 lbs. This job involves setting up
outdoor signage before productions to assist patron access to the
building.