The Coordinator for Residential Services serves as a key
member of the Housing & Residence Life team by leading
residential education, student engagement, leadership development,
and residential support initiatives that foster academic success,
student belonging, retention, and community within Norfolk State
University's residential communities. This position is responsible
for coordinating the department's Residential Curriculum,
educational programming model, Living-Learning Communities,
residential leadership development, student organizations,
campus-wide visitation process, and student outreach initiatives
while providing operational support for residential services. The
Coordinator works collaboratively with Residence Directors,
Academic Affairs, Student Affairs, Accessibility Services,
Enrollment Management, and campus partners to create an exceptional
residential experience that supports the holistic development of
residential students. The position also provides limited support
for housing assignments through special population assignments,
accessibility accommodations, room selection outreach, and
occupancy initiatives while exercising independent judgment,
maintaining confidential records, and contributing to the efficient
operation of Housing & Residence Life. The position is live on
optional and will participate in the 24 hour on call duty rotation,
campus wide, for the Office of Housing and Residence Life.
Key Responsibilities: Coordinate special housing assignments, disability-related housing accommodations, and emergency housing processes. Advise residential student organizations and support Living-Learning Communities, leadership development, and student engagement programming. Coordinate residential outreach initiatives that foster student success, belonging, retention, and community development. Oversee the Housing & Residence Life work-study program, including recruitment, scheduling, training, and operational support. Audit housing and meal plan accounts, assist with scholarship administration, and maintain accurate student records using university systems such as THD and Colleague. Support residence life operations, visitation processes, conduct follow-up, departmental training, opening and closing activities, and special projects. Collaborate with campus partners to connect students with wellness resources, basic needs initiatives, and institutional support services. Qualifications Candidates should possess a bachelor's degree in Higher Education, Student Affairs, Educational Leadership, Business Administration, or a related field, along with at least two years of professional Housing & Residence Life experience. Preferred qualifications include a master's degree, experience at an HBCU, knowledge of residential learning communities, student staff supervision, accessibility accommodations, and higher education compliance (FERPA and ADA).
Ideal Candidate
The successful candidate is an organized, student-focused professional with strong communication, project management, and problem-solving skills who can manage multiple priorities while fostering an inclusive, supportive, and engaging residential community. They demonstrate sound judgment, maintain confidentiality, and collaborate effectively across campus to promote student success and operational excellence
Essential Duties and Responsibilities
Residential Education, Student Engagement & Learning (35%)
The successful candidate must demonstrate:
Required
This position is primarily performed in an office setting with frequent interaction with students, faculty, staff, families, and campus partners. Evening and weekend work is required during major departmental operations including student staff training, Move-In, Move-Out, opening, closing, orientation, leadership development programs, residential programming, recruitment events, and emergency response. The position requires flexibility, exceptional organizational skills, and the ability to effectively manage multiple priorities while maintaining outstanding customer service and professionalism.
Salary Range: $47,000 - $55,000
Special Instructions:
You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Candidates may show interest by submitting via online, the following:
1. A letter of interest (via cover letter).
2. A current resume (via resume).
3. Completed Application via Workday
4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts).
5. Names and contact information for three job references (include with resume).
Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Workday Human Capital Management System (HCM). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.
Contact Information:
Name: Office of Human Resources
Phone: [contact details available in the full listing]
Email: NO EMAILED DOCUMENTS ACCEPTED
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at [contact details available in the full listing], or DBVI at [contact details available in the full listing].
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Contact Pathways
Key Responsibilities: Coordinate special housing assignments, disability-related housing accommodations, and emergency housing processes. Advise residential student organizations and support Living-Learning Communities, leadership development, and student engagement programming. Coordinate residential outreach initiatives that foster student success, belonging, retention, and community development. Oversee the Housing & Residence Life work-study program, including recruitment, scheduling, training, and operational support. Audit housing and meal plan accounts, assist with scholarship administration, and maintain accurate student records using university systems such as THD and Colleague. Support residence life operations, visitation processes, conduct follow-up, departmental training, opening and closing activities, and special projects. Collaborate with campus partners to connect students with wellness resources, basic needs initiatives, and institutional support services. Qualifications Candidates should possess a bachelor's degree in Higher Education, Student Affairs, Educational Leadership, Business Administration, or a related field, along with at least two years of professional Housing & Residence Life experience. Preferred qualifications include a master's degree, experience at an HBCU, knowledge of residential learning communities, student staff supervision, accessibility accommodations, and higher education compliance (FERPA and ADA).
Ideal Candidate
The successful candidate is an organized, student-focused professional with strong communication, project management, and problem-solving skills who can manage multiple priorities while fostering an inclusive, supportive, and engaging residential community. They demonstrate sound judgment, maintain confidentiality, and collaborate effectively across campus to promote student success and operational excellence
Essential Duties and Responsibilities
Residential Education, Student Engagement & Learning (35%)
- Coordinate the implementation and continuous improvement of the
departmental Residential Curriculum.
- Develop, implement, and assess educational programming that
promotes academic success, leadership development, wellness,
inclusion, career readiness, civic engagement, and personal
development.
- Create intentional learning experiences that align with
departmental learning outcomes and student development
theory.
- Coordinate campus-wide residential programming initiatives and
signature residential traditions.
- Lead departmental outreach initiatives that increase student
engagement, sense of belonging, persistence, and retention.
- Coordinate and expand Living-Learning Communities in
collaboration with Academic Affairs and campus partners.
- Develop academic success initiatives including faculty
engagement opportunities, study programs, academic recognition
programs, and learning support initiatives.
- Collaborate with faculty, student affairs professionals, and
community partners to deliver educational opportunities for
residential students.
- Develop assessment tools to evaluate student learning,
engagement, and program effectiveness.
- Assist with departmental marketing and communication efforts
that promote residential engagement opportunities.
- Coordinate welcome initiatives and community-building
experiences throughout the academic year.
- Advise the Residence Hall Association (RHA).
- Advise the Residential Leader Council (RLC).
- Advise the Graduate Housing Staff Council.
- Coordinate leadership development initiatives for Residential
Leaders and graduate student staff.
- Develop and facilitate Residential Leader training programs,
in-service sessions, and continuing education opportunities.
- Assist with department-wide student staff recruitment,
selection, onboarding, and leadership development.
- Coordinate the Residential Leader Capstone Project and
leadership competency initiatives.
- Develop leadership curriculum designed to enhance
communication, conflict management, inclusion, customer service,
and community development.
- Review monthly reports submitted by Residential Leaders and
Residence Directors to identify trends, concerns, accomplishments,
and opportunities for improvement.
- Coordinate recognition programs celebrating student leadership,
programming excellence, and community impact.
- Assist with planning departmental retreats, staff appreciation
initiatives, and leadership conferences.
- Administer and oversee the university-wide residential
visitation process, including policy implementation, compliance,
communication, and assessment.
- Coordinate the Housing & Residence Life Work-Study Program,
including recruitment, onboarding, scheduling, training, and
supervision.
- Connect residential students with campus resources that support
academic success, wellness, financial stability, mental health, and
basic needs.
- Coordinate departmental outreach efforts related to student
success and residential support services.
- Assist Residence Directors with student case management and
follow-up for students of concern as appropriate.
- Prepare reports and analyze participation, engagement, and
student success data to support departmental assessment and
continuous improvement.
- Serve on departmental, divisional, and university
committees.
- Participate in emergency response, crisis management, and
on-call responsibilities as assigned.
- Represent Housing & Residence Life during admissions
events, orientation, Open House, Spartan Preview, recruitment
activities, and university outreach programs.
- Support departmental opening, closing, transition, and Move-In
operations.
- Perform other duties as assigned.
- Assist with annual housing room selection processes, including
student outreach, communication, education, and customer
service.
- Support housing assignment outreach campaigns and communication
initiatives during peak assignment periods.
- Assist with housing assignments for designated special
populations, including Living-Learning Communities, approved
cohorts, scholars, athletes, and other university-sponsored
groups.
- Coordinate disability-related housing accommodation requests in
partnership with Accessibility Services while ensuring compliance
with university policies and applicable regulations.
- Assist with emergency housing placements and temporary housing
assignments as needed.
- Support residence hall opening, closing, transition, and
occupancy management initiatives.
- Maintain confidential student records and documentation related
to housing assignments and accessibility accommodations.
- Serve as a resource for students and families regarding housing
assignment processes, timelines, and residential policies.
- Prepare assessment reports related to residential programming,
leadership initiatives, student engagement, and learning
outcomes.
- Analyze residential engagement data and recommend strategies to
improve student success and retention.
- Develop annual reports demonstrating the effectiveness of
residential education initiatives.
- Assist with departmental strategic planning, accreditation
efforts, and assessment projects.
- Maintain accurate records and documentation in university
information systems.
- Support departmental technology initiatives utilizing StarRez,
THD, Maxient, Colleague, TMA, and other university software.
- Identify opportunities to improve departmental processes,
customer service, and operational efficiency.
The successful candidate must demonstrate:
- Knowledge of Housing and Residence Life operations and
residential education.
- Strong understanding of student development theory, residential
curriculum models, and learning-centered communities.
- Knowledge of educational programming, student engagement
strategies, and leadership development.
- Knowledge of Living-Learning Communities and high-impact
educational practices.
- Knowledge of disability-related housing accommodations and
residential policies.
- Ability to develop, implement, and assess educational
programming and student learning outcomes.
- Ability to advise student organizations and mentor student
leaders.
- Strong presentation, facilitation, and public speaking
skills.
- Excellent customer service, interpersonal communication, and
conflict resolution skills.
- Strong organizational, analytical, and project management
abilities.
- Ability to establish collaborative partnerships with faculty,
staff, and campus stakeholders.
- Ability to interpret university policies and exercise sound
independent judgment.
- Ability to maintain confidential student information.
- Ability to manage multiple priorities in a fast-paced
environment.
- Proficiency with Microsoft Office Suite and higher education
technology systems.
Required
- Bachelor's degree in Higher Education, Student Affairs,
Educational Leadership, Counseling, Business Administration, Public
Administration, or a closely related field.
- Two (2) to three (3) years of full-time professional, live-in
experience as a Residence Hall Director, Community Director, Area
Coordinator, or equivalent Housing & Residence Life
professional at an accredited college or university.
- Demonstrated experience implementing student development theory
within a residential environment.
- Experience developing and implementing educational programming
and student engagement initiatives.
- Experience advising student organizations, leadership groups,
or student governing bodies.
- Experience planning and facilitating leadership development
opportunities for student staff.
- Experience collaborating with faculty and campus
partners.
- Experience supporting housing operations, room selection, or
residential services.
- Experience coordinating or supporting disability-related
housing accommodations or student support services.
- Experience utilizing housing management software (StarRez, THD,
or similar systems).
- Demonstrated ability to interpret university policies and
exercise independent judgment.
- Excellent written, verbal, interpersonal, and customer service
skills.
- Master's degree in Higher Education, Student Affairs
Administration, Educational Leadership, Counseling, or a related
discipline.
- Experience working at an HBCU or serving diverse student
populations.
- Experience implementing a Residential Curriculum model.
- Experience coordinating Living-Learning Communities.
- Experience advising Residence Hall Association (RHA), National
Residence Hall Honorary (NRHH), or similar student
organizations.
- Experience supervising graduate assistants, student employees,
or paraprofessional staff.
- Experience developing student leadership curricula and training
programs.
- Experience facilitating department-wide student staff
training.
- Experience conducting assessment and learning outcome
evaluation.
- Experience with crisis response and emergency management.
- Knowledge of FERPA, ADA, Title IX, Clery Act, and higher
education compliance standards.
- Experience using StarRez, THD, Colleague, Maxient, TMA, or
comparable higher education software systems.
This position is primarily performed in an office setting with frequent interaction with students, faculty, staff, families, and campus partners. Evening and weekend work is required during major departmental operations including student staff training, Move-In, Move-Out, opening, closing, orientation, leadership development programs, residential programming, recruitment events, and emergency response. The position requires flexibility, exceptional organizational skills, and the ability to effectively manage multiple priorities while maintaining outstanding customer service and professionalism.
Salary Range: $47,000 - $55,000
Special Instructions:
You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Candidates may show interest by submitting via online, the following:
1. A letter of interest (via cover letter).
2. A current resume (via resume).
3. Completed Application via Workday
4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts).
5. Names and contact information for three job references (include with resume).
Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Workday Human Capital Management System (HCM). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.
Contact Information:
Name: Office of Human Resources
Phone: [contact details available in the full listing]
Email: NO EMAILED DOCUMENTS ACCEPTED
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at [contact details available in the full listing], or DBVI at [contact details available in the full listing].
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Contact Pathways
