The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities
Front desk customer service (60%)
Primary staff member for the front desk. Uses training, prior experience, and operating procedures to assist with varied and complex administrative processes that arise in the day-to-day of the Welcome Center and One Stop. Seeks to resolve issues independently using extensive knowledge of multiple departments' policies and procedures and uses sound judgment to escalate as appropriate. Ensures all guests and visitors receive a warm first impression and uses resources of Admission and Enrollment Management and partner departments from across campus to personalize guests' experience.
Reporting and organization (20%)
Utilizes prescribed systems and databases to accurately track and maintain visitor and guest information. Prepares, organizes and maintains physical/digital records, files, and CRM database (Technolutions Slate) relevant to role. Monitors and restocks office supplies and ensures Wildcat Welcome Center is prepared for daily tours, group tours, and special events and One Stop is prepared to serve current students at all times. Provide guidance on the coordination of administrative activities and process, centers' material and supply inventory and record-keeping systems, and other junior-level staff procedures, ensuring timely completion and workflow efficiency.
Student staff support (10%)
Assist in the oversight of the work of students including tour guides (Ambassadors), front desk and customer service student staff, and other Admission/Center student staff. May serve as primary student supervisor or may support incidentally.
Campus department liaison (10%)
Builds relationships with campus departments and other customer service staff in and outside of Enrollment Management and Admission to effectively and efficiently guide guest, visitor, and student concerns and questions to the appropriate department. Liaise with internal/external stakeholders to foster collaborative partnerships in support of the operations of the Welcome Center and One Stop customer service initiatives.
Knowledge, Skills, and Abilities
- Excellent customer service skills.
- Extensive knowledge of University of Arizona, higher education, enrollment and/or visitor center practices and procedures.
- Ability to quickly assess guest needs and seek appropriate next steps.
- Ability to follow laws and guiding principles of recruitment work, including FERPA regulations.
Physical and Environmental Requirements
- Must be able to lift boxes/materials up to 20 pounds.
- Works in a high-traffic, high-visibility front desk environment.
- Works in a large and busy welcome center environment.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications
- High school diploma or high school diploma equivalency is required.
- Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.
- Fingerprint clearance required and to be completed once hired.
FLSA: Non-Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Organizational Administration
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $20.33 - $25.41
Compensation Type: hourly rate
Grade
5
Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Career Stream and Level
OC3
Job Family
Administrative Support
Job Function
Organizational Administration
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to job duties)
Number of Vacancies: 1
Contact Information for Candidates
Kelly Ratliff | kratliff1@arizona.edu
Open Until Filled: Yes
Documents Needed to Apply: Resume
Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
