Coordinator, Housing Assignments & Operations
Eastern Kentucky University
Title: Coordinator, Housing Assignments &
Operations
Position Type: Fulltime Staff
Search Type: External - minimum 7 days
Department: 77R100 - Student Life
Auxiliaries
Division: 5R0000 - Student Success, Engage &
Oppor
Position Location: Richmond Campus
Driver Classification: Golf Cart Driver
FLSA: Exempt
Schedule Type: Full Time (37.5 hrs per week or
more)
Hours Per Week:
Additional Schedule Details: Some nights and
weekends required. Coordinators serve in an on-call rotation for
campus.
Posted Salary Grade: Exempt - G21
Retirement: KTRS
Contact Person:
Job Summary/Basic Functions
The Coordinator, Housing Assignments & Operations is
responsible for coordinating the University's housing assignment
processes and supporting the effective management of residential
occupancy. This position oversees critical administrative functions
including room assignments, billing, room changes, contract
exemptions, accommodations, and re-contracting. Serves as the
operational bridge between administrative systems, and front-facing
student communications.
Additionally, this position assists with critical software and
hardware integrations across key university platforms, including
StarRez, Banner, and Slate. Leading strategic planning, data
assessments, assisting with front-line customer engagement
strategies, coordinating continuous student outreach, and
participating in on-call rotation to address urgent operational
issues to ensure seamless campus living experiences during academic
terms, housing transitions, and summer camps.
The Coordinator, Housing Assignments & Operations provides
exceptional customer service to students, families, faculty, staff,
and campus partners. Working collaboratively with Housing &
Residence Life staff and campus departments, this position
exercises independent judgment in applying university policies and
procedures to facilitate efficient housing assignment processes and
deliver a seamless residential experience.
Minimum Qualifications
Education: Bachelor's degree required.
• Bachelor's degree in business management, Public Administration,
or related field required
• Master's preferred.
Experience: One year of experience in
administration, college student housing, or other applicable
fields. Experience in working with various Microsoft Office
products, Banner, and StarRez preferred.
Licensure & Certifications:
Preferred Qualifications:
Job Duties:
45% - Administrative Operations • Coordinate housing administration in StarRez, including housing applications, room assignments, room changes, contract renewals, accommodations, forms, and cancellations/exemptions for the general student population and special housing populations, including Athletics, Greek Life, Living-Learning Communities (LLCs), student staff, and other programmatic communities. • Oversee and coordinate housing-related billing processes associated with assignments, break…
housing, summer housing, camps, conferences, and facility-related charges by ensuring accurate information is maintained in StarRez, Banner, and other applicable systems. • Prepare and maintain operational housing reports, ensuring the accuracy and synchronization of data across StarRez, Banner, Slate, and other university systems to support occupancy management, demographic reporting, and billing. • Support the administration and ongoing functionality of StarRez and assist with system integrations involving Banner, Slate, bursar systems, access control, and automated communication platforms. Identify issues and collaborate with campus partners and vendors to resolve system and data concerns. • Lead administrative and logistical preparations for summer housing, camps, conferences, and other special housing programs. • Assist departmental leadership in maintaining StarRez standard operating procedures (SOPs), workflows, and process documentation, and provide training and support to Housing & Residence Life staff on system processes, housing assignment procedures, customer service expectations, and administrative workflows to promote consistent and efficient operations. - (Essential)
25% - Student Communication & Customer Service • Manage and
coordinate all student and family housing communications across
email, phone, the housing portal, SMS, website content, and walk-in
interactions to ensure timely, accurate, and consistent messaging
throughout the housing assignment process. • Serve as a primary
point of contact for student and family inquiries related to
housing assignments, contracts, room changes, policy
interpretation, appeals, and accommodation requests, resolving
issues or referring them to appropriate staff as needed. • Provide
exceptional day-to-day customer service by responding to housing
inquiries, assisting students throughout the housing assignment
process, and ensuring a welcoming, student-centered experience in
the Housing & Residence Life office. • Collaborate with campus
partners to communicate housing-related operational needs and
support a positive residential experience for students. -
(Essential)
25% - Housing Communications & Operational Support •
Partner with campus partners and Residence Life to support housing
marketing and communication initiatives aligned with departmental
goals and the student residential experience. • Assist with the
development and coordination of housing communications, including
website updates, housing placement timelines, application
information, deadlines, process guides, and student-facing
resources. • Maintain and update communication materials related to
housing applications, room selection, assignments, room changes,
contract renewals, and occupancy transitions to ensure accurate and
consistent messaging across platforms. - (Essential)
5% - Supports the office functions by completing all other
duties and special projects as assigned • Attends meetings,
training, and other events requested. • Offers to assist others in
the department to effectively handle workload. • Cross-trains
others and participates in cross-training to enhance skills. • Acts
in compliance with contracts, laws, regulations, and University
policies, procedures, and standards. • Completes special projects
and other duties assigned. - (Essential)
Sponsorship: {GenericListType_sponsorship}
Funding Source: Auxiliary
Open Until Filled: Yes
Special Instructions:
EEO Statement
Eastern Kentucky University is an Equal Opportunity employer and
educational institution and does not discriminate on the basis of
age (40 and over), race, color, religion, sex, sexual orientation,
gender identity, gender expression, pregnancy, ethnicity,
disability, national origin, veteran status, or genetic information
in the admission to, or participation in, any educational program
or activity (e.g., athletics, academics and housing) which it
conducts or any employment policy or practice.
Background Check Statement
Offers of employment are contingent upon a satisfactory background
check.
To apply, please visit: https://careers.eku.edu/jobs/coordinator-housing-assignments-operations-richmond-campus-kentucky-united-states
je-749bca07a0bc4dd98ae4386b75c8e8d1
