Area Coordinator & Case Manager

Select, train, and evaluate all student staff assigned to the residence areas.

Assistance in coordination and development of Resident Advisor (RA) In-Service Program.

Select, train, evaluate, & supervise all Residence Area Security Monitors (RASMS) for Department.

Contributes to experiential learning initiatives within the department and throughout campus to enhance the overall experience for students.

Provide leadership and support to staff and residents in the planning and implementation of a wide range of educational, social and recreational activities that contribute to the personal growth and development of residence area members.

Guide students toward responsible behavior in the residence area by communicating reasonable standards of behavior and by providing behavioral counseling or referral for students, as appropriate.

Serve as an Advisor for RHA or NRHH, in collaboration with secondary Advisor as designated.

Assist in management of departmental presence on social media platform accounts.

Serve on the on-call rotation for emergency assistance and crisis intervention.

Attend and actively participate in weekly staff meetings.

Serve as department liaison for campus initiatives as designated by Director of Residence Life.

Complete other duties and projects as assigned. This job description is subject to changes due to any organizational needs of the division.

Serve as a conduct officer for lower-level violations of residence area policies.

Case Manager-50%

• Support an identified case load of students by populations (examples: first-generation, student athletes, commuters, students with a GPA under 2.5, etc).
• Schedule appointments with students to assess risk and holistic needs, coordinate action plans, provide resources (on and off campus), non-clinical support and other follow-up as needed.
• Communicate, collaborate and follow through, as appropriate, with referral sources such as faculty, staff, campus partners and resources, external agencies, treatment providers, family members and emergency contacts in support of student well-being and persistence.
• Process and document student case information and notes to support data collection and uphold record keeping policies and procedures.

Requirements:

Required:

• Bachelor's degree required, Master's preferred
• Minimum of 1 to 3 years of relevant experience in Residence Life & Housing or education.
• Demonstrated ability to develop and maintain effective collaborative partnerships with other campus departments involved in creating a safe and engaging residential environment.
• Demonstrated ability to manage a variety of projects and responsibilities working both independently and collaboratively as necessary.
• Demonstrate flexibility, resiliency, creativity, leadership, and supervisory capabilities including demonstrating an active commitment to diversity and inclusive excellence. Ability to be flexible and adapt quickly to ever-changing needs of a residential campus.

Preferred:

• Experience working with RHA's & NRHH.
• Knowledge and background working with NEACURH/NACURH.

Additional Information:

This is a full-time, permanent, benefited position within the APA bargaining union. Salary for this position is $44,000-$47,000 per year.

This position includes on-campus housing and meal plan.

Due to the nature of the position, ACs are expected to work outside of traditional business hours including participation in an on-call duty rotation. The duties of the Area Coordinator may vary due to the student population who resides in the area assigned.

Employee Benefits:
Health Insurance: MCLA offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
Retirement: The MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution. Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.

Until further notice, in response to the Presidential proclamation, issued on September 19, 2025, imposing a significant fee on the entry of individuals with new H-1B visas, this position is not eligible for visa sponsorship.

Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director of Human Resources.

Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment.

Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Interim Title IX and Equal Opportunity Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both.

Lucas Morrill
Interim Title IX and EO Coordinator
375 Church Street, North Adams, MA 01247
Telephone: (413) 662-5103
Titleix@mcla.edu

U.S. Department of Education, Office for Civil Rights
33 Arch Street, 9th Floor Boston, MA 02119-1424
Telephone: (617) 289-0111; FAX: (617) 289-0150; TDD (877) 521-2172
OCR.Boston@ed.gov

Application Instructions:

Applicants are required to submit a resume, cover letter, online application and 3 professional references. Candidates should electronically submit an application materials by clicking on the APPLY NOW button below.