Job Details
Requisition: [contact details available in the full listing]S
Title: Coordinator II - Communication Technologies Coordinator
FLSA status: Exempt
Hiring Salary: This position is a pay grade 9. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf
Occupational Category: Professional
Department: Enrollment Marketing & Communications
Division: Division of Enrollment
Open Date: 07/24/2026
Open Until Filled: Yes
Educational and Experience Requirement: Bachelor’s Degree in related field. Two years of experience in a related field. Experience in Higher Education and technical work is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position: Performs moderately complex administrative, managerial, and technical work and guidance in operations within the Enrollment Marketing & Communications department. Assists the Associate Director of Communication Technologies with various initiatives and objectives related to Customer Relationship Management (CRM) and communications projects and tasks.
Primary Responsibilities: Assists in planning, building, and deploying email, text, and other campaigns within the University’s Customer Relationship Management (CRM) and its integrated marketing platform, as well as other communication platforms and tools used by the university. Monitors campaign performance, troubleshoots issues, and implements adjustments as needed to optimize results. Supports the creation of personalized and targeted messaging for prospective and current students. Assists with providing training and support to Enrollment staff on CRM and communication tools, features, and best practices. Uses advanced knowledge of CRM capabilities to suggest improvements to campaigns and automations. Executes and follows through on complex and technical responsibilities. Responds to information requests. Collects, reconciles, and maintains complex data. Monitors project timelines and identifies issues. Prepares letters, correspondence, and reports on the effectiveness of program activities. Coordinates and implements various engagement and outreach pieces for both print and web. Assists in the development of outreach plans and strategies for the departments within the Division of SEI. Supervises, tracks, and evaluates the distribution of detailed operational information to students regarding their enrollment status. Creates and interprets policies and procedures. Oversees the work of assigned program staff as needed. Performs other related duties as assigned.
Other Specifications: Ability to effectively coordinate and collaborate with staff, faculty, and administrators. Strong communication and technical skills. Experience using Microsoft Word, Excel, PowerPoint, and Outlook, and experience with CRMs or communication platforms is desirable (e.g., Salesforce Marketing Cloud, Emma, Gecko, EAB Navigate, etc.). Ability to exercise excellent reasoning, troubleshooting, and independent judgment. Ability to organize work effectively and prioritize objectives.
Full Time Part Time: Full Time
Quicklink: https://shsu.peopleadmin.com/postings/47969
EEO Statement: Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Organization
About Sam Houston State University
For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 21,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more.
SHSU is an institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online.
Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges the university's significant commitment to service.
Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston.
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Member The Texas State University System
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