Coordinator III, Processing Operations Financial Aid

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Job Description

PURPOSE AND SCOPE:

The Coordinator III, Processing Operations Financial Aid (FA) plays a critical role in ensuring the accurate and compliant processing of financial aid awards by utilizing specialized knowledge and technical skills. This position supports quality control and regulatory compliance through the review, analysis, and correction of student financial aid data.

ESSENTIAL JOB FUNCTIONS:

1. Process, verify, analyze, and evaluate data and student records to determine financial aid eligibility
2. Budget and package all approved Financial Aid awards, including Chancellor initiated scholarships, SULA review and PLUS review, and process disbursements appropriately
3. Review and analyze a variety of data, information, and reports, calculate appropriate awards of funding
4. Audits student files to ensure compliance with all appropriate rules and regulations, including federal, state, local, grant programs, LSC, etc.
5. Assist campuses with problem resolution
6. Acts as primary point-of-contact with third party servicers such as ProEd and oversee the DocuSign process
7. Manages the TASFA program by downloading application files, training campus personnel, processing and verifying student information, and awarding funds in accordance with state and institutional guidelines
8. Manages the TEOG program by working directly with the Texas Higher Education Coordinating Board (THECB), overseeing fund allocations, awarding student aid, and ensuring accurate reconciliation of program funds
9. Reviews and resolves SAR Comment Codes by collecting and evaluating sensitive documentation, working closely with external agencies such as the Department of Homeland Security and the Social Security Administration to ensure compliance and accurate student eligibility determination
10. Assists campuses as needed with financial outreach efforts, including helping students complete the FAFSA, TASFA, and scholarship applications to increase access to financial aid and promote college affordability
11. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS and ABILITIES REQUIRED:

• Strong knowledge of state and federal financial aid related regulations
• Proficiency in office software, including Windows, Word, Excel, PowerPoint, and Access
• Attention to accuracy and detail
• Ability to multitask and work in a fast-paced environment
• Effective verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Strong computer literacy and database management skills

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience
• Must be in good standing with the Department of Education

PREFERRED QUALIFICATIONS:

• Bachelor's degree or higher and at least 5 years of experience, or an equivalent combination of education and experience
• Recognized Financial Aid Credentials such as FAAC®, CPCC®, or NASFAA professional credentials