Position Summary

The coordinator is the division's technical and logistical lead. Operating on a 50/50 split model, this role dedicates 50% of its capacity to oversee department-wide systems, data integrity within Cornerstone, and registration logistics. The remaining 50% is dedicated to direct student advising. The individual maintains a diverse, cross-modal advising portfolio that includes Traditional Undergraduate (TUG), GW Online, and Student-Athletes.

Key Responsibilities

Systems & Logistics Leadership

• Systems Management: Serve as the departmental power-user for Cornerstone, Banner 9, and relevant CRM platforms. Ensure seamless execution and operational efficiency across all three advising tracks.
• Registration & Operations: Coordinate departmental registration windows, compile data reporting, and manage resource allocation.
• Data Integrity: Document all student interactions and engage in reliable data entry and information management to ensure data integrity for reporting, analysis, marketing, recruiting, and budget projections.
• Technical Tracking: Monitors and uses analytics to maintain advising student retention and utilizes Cornerstone and the CRM/Banner 9 system to track contact hours, issues, and outcomes of advising sessions and student portfolios with appropriate documentation.
• Staff Development: Responsible for training other success coaches on Cornerstone departmental workflows and overseeing the revision of standard operating procedures/training management for the department.
• Students of Concern Task Force: Organize and manage the bi-weekly meeting for this task force. This Task Force includes members from various areas of the University who partner with Student Success for the retention of students. Attention to open care reports, process for follow up, communication, and documentation.

Integrated University Advising (TUG, Online, & Athletics)

• Cross-Modal Advising: Develop and maintain individualized curriculum plans consistent with personal, professional, and academic goals for an assigned diverse caseload of students. Provide all accepted students on the assigned cross-modal caseload with a personalized advising session using a degree audit tool that facilitates the monitoring of students' academic progress toward degree completion.
• Retention & Success: Assists students with setting goals and identifying, planning for, and overcoming potential obstacles and defining steps in education and career planning.
• Resource Navigation: Refers students to appropriate academic staff and support resources, offering high-level guidance on university policy and academic requirements.

SUPERVISORY RESPONSIBILITIES

Graduate Assistants; Interns/Student Employees (as needed).

Required Qualifications

• Required: Bachelor’s Degree in education or a related field.
• Preferred: 2-3 years of related work or training. Experience with educational data systems, CRM administration, or registration logistics is a significant plus.
• Advising Versatility: Previous experience or a strong desire to work with diverse student populations, including online students and traditional campus students.

Preferred Qualifications

• Technical Proficiency: Mastery of Microsoft Office Suite and campus-wide databases (e.g., Banner, Cornerstone).
• Mission Alignment: Willingness to contribute to Gardner-Webb University’s Christian mission and the Division of Student Success’ values: access, empowerment, inclusivity, partnership, and growth.
• Relational Excellence: Strong "customer-friendly" skills, a positive attitude, and the ability to handle confidential information (FERPA) with professional integrity.