Responsible for recruitment of prospective students and admissions coordination while also supporting enrolled-student communications, engagement initiatives, and program logistics in alignment with online graduate program enrollment and retention priorities. The incumbent frequently uses independent judgement and discretion.

Job Description

• Serves as a liaison between individual online program leadership and key School of Pharmacy (SOP) and campus units (e.g., Graduate School, Division of Outreach, SOP marketing/communications) for online programs in the SOP
• Represents and coordinates recruiting efforts (e.g. conferences and conventions, community events, colleges and university campus visits), and development of promotional materials, for the SOP Online Graduate Programs
• Coordinates and conducts meetings with prospective students while building relationships with alumni, college counselors, human resource directors of corporations and other interested parties.
• Coordinates admissions activities, including managing applicant communications, monitoring application progress and supporting timely completion of application requirements students with appropriate resources
• Manages program communications and CRM systems (e.g. Salesforce), and responds to inquiries related to admissions, curriculum, tuition, and financial aid and tracking prospective student engagement
• Coordinates with Program leadership to facilitate admissions processes, including review of workflows and communication of admission decisions
• Collaborates with the SOP Marketing & Communications team to support and maintain online program websites and social media presence
• Assists with program logistics, including student travel approvals and coordination of campus visits of current students (e.g. ICSB Conference)
• Coordinates student-facing communications, including registration reminders, deadlines, and program updates, and provide responsive support to address questions and connect
• Plans and executes orientation and onboarding activities for new students, including assisting with university system access and preparation and distribution of SWAG bags/onboarding materials
• Coordinates, plans and promotes all events for the online programs, which include orientation and onboarding activities and graduation.
• Supports student engagement and success by monitoring progression, retention, and graduation outcomes and assisting with required documentation (e.g., GS8 forms)
• Performs related or similar duties as required or assigned.