"Coordinator Residential Student Services"

Priority Duties and Responsibilities:

• Oversee the distribution, tracking, inventory, and management of all residential keys.
• Partner with Facilities Management to process lock changes and update key control documents.
• Provide excellent customer service for housing-related inquiries, via phone, email, and in-person interactions.
• Serve as the frontline for the department, by managing communications through the shared residential life housing email account, and phone service, with a high volume of emails from students, parents, and campus partners requesting information, and providing detailed outward answers.
• Support the daily functions and operations of Residential Life and Campus Life

Housing and Access Management:

• Assist with processing room changes, key distribution, and ID card access.
• Participate in various on-site housing walkthroughs, inspections, and service oversight.
• Partner with the Associate Director and Director of Residential Life, to facilitate the end-of-year move-out process, including receiving/organizing documentation from residential life staff, assessing charges, and compiling billing for final review.
• Assist with various start, mid, and end-of-term audits and report preparation.
• Conduct regular key audits, including taking key inventory and maintaining records.
• Facilitate routine office tasks such as supply management and organization to help the Residential Services office function efficiently.
• Assist with housing move-in/move-out logistics, room turnover over, and communication to students.
• In consultation with the Director of Residential Life, develop and implement policies and procedures for the management of keys and key distribution.
• Use housing software to ensure accurate record keeping, and verification for key distribution processing.

Operations:

• Develop and maintain digital resources, documents, forms, files, and procedures as it pertains to job functions.
• Support and represent Residential Life in various capacities during critical events throughout the year, including but not limited to admissions programming, move-in, camel days, etc.
• Support the Associate Director in room changes within Housing Assignment software, and maintain up to date records of all necessary reports and files.
• Serve as the point person for Residential Life by email, phone, and face-to-face as a critical function to support students' residential experience.
• Manage the distribution and collection of all student staff keys; including master keys.
• Maintain and update the department website, with critical information, notices, and accurate housing information.
• Record and track the student Lock-out process, to ensure accurate records and billing to student accounts.
• Collaborate with campus partners to ensure seamless distribution of keys for summer programs, room changes, and emergency room spaces.

Campus Life

• Coordinate transportation requests for fleet vehicles, distribute and collect van keys, and manage reservations.
• Communicate to student groups and leaders about proper protocols for transportation needs.
• Update, develop, and coordinate the reservation process for student transportation services.
• In coordination with Campus Life leadership, take campus vehicles to be inspected, maintained, and serviced as appropriate.
• Support and participate in appropriate and applicable department and college activities, events, meetings, and committees
• Periodically, the department may see a high volume of requests, and this role may be given additional duties or responsibilities to assist with fulfilling the mission of Campus Life.

Connecticut College is a private liberal arts college in New London, Connecticut with a total undergraduate enrollment of over 1,700 students.