"Coordinator, Student Counseling Resource Center (SCRC)"

Job Title Summary

Job Title: Coordinator, Student Counseling Resource Center (SCRC)

Division: Student Affairs

Evaluation Group: Staff

FLSA Status: Non-Exempt

Reports To: Director, Student Counseling and Resource Center

Positions Supervised: Student Employee(s)

Job Summary

The coordinator, student counseling resource center (SCRC) is responsible for performing a variety of routine customer service, clerical, and administrative duties according to established procedures. This position also provides training and assistance to department staff.

Essential Job Functions and Performance Indicators

Job Responsibilities and Execution

• Schedules student counseling sessions
• Conducts pre-assessment before scheduling appointment to determine appropriate session timeline and identify need for emergency session in cases of crisis
• Coordinates front desk coverage
• Produces and formats documents, including composition, editing, proofreading, and aggregation of data
• Schedules and organizes complex activities, such as meetings, travel, conferences, and departmental activities
• Organizes and prioritizes large volumes of information and calls
• Maintains appropriate supply inventory for the office
• Compiles information and organizes it into relevant reports
• Collects, organizes, and composes correspondence for department staff
• Maintains filing systems and utilizes basic word processing, database, and spreadsheet skills
• Assists with data collection and management of immunizations and student health insurance
• Handles confidential and non-routine information and explains policies when necessary
• Assists with and coordinates professional meetings
• Participates in department meetings as requested
• Supports the maintenance of SCRC social media and web page updates

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values

Communication, Teamwork, and Collaboration

• Answers phones, responds to email, forwards messages, and confirms appointments
• Acts as a liaison with other departments and outside agencies including high-level staff
• Works independently and within a team on special nonrecurring and ongoing projects

Job may require other duties as assigned.

Required Qualifications

• Bachelor’s degree
• Prior relevant work experience preferred

Knowledge, Skills, and Abilities

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Excellent written and verbal communication skills
• Excellent customer service skills
• Highly organized, motivated, and able to work on multiple tasks simultaneously
• Strong professional integrity
• Ability to problem solve, use good judgment, and think critically
• Basic research skills
• Ability to learn and apply institutional policies and procedures

Work Environment

• General office setting
• Non-Standard Flex

Physical Abilities

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function

Benefits of Being a Lindenwood Employee

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer...