Accurately interpret and apply state, university and program
requirements for each credential program to assess documented
candidate qualifications.
Accurately inform candidates when documents are incomplete,
inaccurate, or missing.
Process applications for admission.
Process credential applications and update records.
Advisement
- Interpret laws and regulations to advise candidates regarding
coursework necessary to meet California credentialing
requirements.
- Conduct workshops for candidates who have completed the
program.
- Advise out-of-state and out-of-country trained candidates on
procedures to obtain initial California credentials.
- Assist faculty members, other staff, and administrators in
interpreting state requirements on all certifications.
- Provide on-call advice to credential holders of renewal
processes and requirements.
Admissions
- Assist with processing admissions for all programs.
- Assist with Peoplesoft coding for completers.
Classroom Presentations
- Advise and hold Q&A sessions with completing students to
assist in the actual application process and review requirements
for added authorizations.
- Inform candidates regarding any pending regulatory
changes.
- Effectively communicate with credential candidates, faculty,
staff, other institutions, employers and service users.
- Facilitate presentations for prospective students.
Updates/Reporting
- Conduct updates of candidate records to document progress.
- Provide accurate reports of progress to candidates and faculty
advisors.
- Assist with gathering data for reports required for Chancellors
Office, State, and Federal Agencies.
Authority to Recommend Issuance of Credentials
- Final review of student records to determine eligibility for
certification.
- Full authority to notify and submit online recommendations to
the California Commission on Teacher Credentialing that a
credential, certificate or teaching permit be issued to an
applicant.
Verifications
- Issue verification of program completion to candidates, school
districts, and county offices of education, providing a basis for
employment to our teachers.
Minimum Qualifications
Knowledge
- Comprehensive knowledge of State standards and requirements for
the full range of teaching credentials.
- Thorough knowledge of educational practices related to
employment of teachers with credentials, certificates, or permits
in the California school systems.
- A comprehensive understanding of the credentialing process;
thorough knowledge of school internship programs.
- A general knowledge of teacher preparation programs.
Experience
- Equivalency of two years of experience in the review, analysis,
evaluation or processing applications for teaching credentials,
certificates or permits.
- Equivalency of one year of the above required experience may be
equated with any combination of the following:
- Two years of experience processing academic records to
determine eligibility for admissions or degrees. One year of
college level education (full-time equivalent) may be equated for
up to one year of the academic record processing experience OR
- Two years of experience performing technical, clerical or
secretarial duties involving formulation, revision or
interpretation of academic requirements or courses. One year of
college level education (full-time equivalent) may be equated for
up to one year of the technical, clerical or secretarial
experience.
Preferred Skills and Knowledge
- Demonstrates ability to understand and use data management
software systems used for the Credential Student Service
Center.
- Demonstrates ability to communicate effectively, orally and in
writing, with department chairs, faculty, students, the university
community, and the general public.
- Demonstrates ability to use CSU East Bay computer-based tools
such as: PeopleSoft, Singularity and the Credential Services
Student Center designed Database (MyCOE) and acknowledgement of
computer applications such as: MS Word, Excel, Access, PowerPoint
and Internet.
- Demonstrates ability to work independently and handle multiple
priorities and projects and the ability to organize and prioritize
workload to meet deadlines.
- Demonstrates ability to maintain a high level of
confidentiality and appropriately handle sensitive communications
according to the Family Educational Rights and Privacy Act.
- Demonstrates the ability to advise applications, candidates,
and students on the routes to certification.
- Demonstrates troubleshooting skills and resolve difficult
situations.
- Demonstrates ability to understand CTC and CAEO accreditation
policies/procedures.
- Demonstrates a knowledge of California’s teaching credential
requirements, including Teaching Performance, Assessment, and the
associate Teaching Performance Expectation.
- Demonstrates knowledge acquired from attending the annual
conference training with the Credential Counselors and Analyst of
California (CCAC) and the Commission on Teacher Credentialing
(CTC), the state agency that oversees education preparation
programs.
Condition(s) of Employment
Satisfactory completion of a background check (including LiveScan,
as appropriate), that may include, but is not limited to: criminal
records check, verification of academic credentials, licenses,
certificates, credit history, professional references and/or
verification of work history is required for employment. Cal State
East Bay will issue a conditional offer of employment to the
selected candidate, which may be rescinded if the background check
reveals disqualifying information, and/or it is discovered that the
candidate knowingly withheld or falsified information.
Unsatisfactory results may also affect the continued employment of
current Cal State East Bay employees who were conditionally offered
the position.
All background checks are conducted through the university's
third-party vendor, Accurate. LiveScan is conducted through the
University Police Department.
EEO Statement
All university programs and activities are open and available to
all regardless of race, sex, color, ethnicity or national origin.
Consistent with California law and federal civil rights laws, Cal
State, East Bay provides equal opportunity in education and
employment without unlawful discrimination or preferential
treatment based on race, sex, color, ethnicity, or national origin.
Our commitment to equal opportunity means ensuring that every
student and employee has access to the resources and support they
need to thrive and succeed in a university environment and in their
communities. The CSU complies with Title VI of the Civil Rights Act
of 1964, Title IX of the Education Amendments of 1972, the
Americans with Disabilities Act (ADA), Section 504 of the
Rehabilitation Act, the California Equity in Higher Education Act,
California’s Proposition 209 (Art. I, Section 31 of the California
Constitution), other applicable state and federal
anti-discrimination laws, and CSU’s Nondiscrimination Policy. We
prohibit discriminatory preferential treatment, segregation based
on race or any other protected status, and all forms of
discrimination, harassment, and retaliation in all university
programs, policies, and practices.
Other Information
All California State University campuses, including Cal State East
Bay, are smoke and tobacco-free. For more information, please visit
our website
here.
In compliance with state and federal crime awareness and campus
security legislation, including The Jeanne Clery Disclosure of
Campus Security Policy and Crime Statistics Act, the Cal State East
Bay Annual Campus Security Report is available
here.
Sponsorship
Cal State East Bay is not a sponsoring agency for Staff or
Management positions, and we are not an E-Verify employer.
Mandated Reporter
The incumbent in this position may be considered a mandated
reporter under the California Child Abuse and Neglect Reporting Act
and will be required to comply with requirements set forth in the
CSU Executive Order 1083 as a condition of employment.
Advertised: August 20, 2026 (9:00 AM) Pacific Daylight
Time
Applications close:
