Credentials Analyst

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 306 Pay Range: $62,100.00 - $93,200.00

Job Description

The Credentials Analyst is a key role within the Office of the Registrar (OTR), responsible for managing and analyzing credentials to ensure accuracy and compliance with institutional standards. This position involves building and issuing digital credentials and awards, handling unique cases related to OTR, and supporting the development and maintenance of policies and practices. This position will collaborate with various stakeholders to ensure seamless issuance of credentials, resolve discrepancies, and contribute to the continuous improvement of credentialing systems and practices. This position also involves overseeing the creation and maintenance of OTR data reports and may be called on to maintain additional data systems related to the Office of the Registrar.

This is a full-time, in-office position requiring 5 days per week in Salt Lake City, Utah,

designed to foster the collaboration and connection that fuel our best work.

Primary Responsibilities

• Analyze and verify digital credentials to ensure accuracy and adherence to academic standards and policies.
• Conduct thorough checks of academic programs to ensure alignment with standards and policies.
• Format and deliver accurate data, using prescribed programs/reports or develop them, which will enable leadership to make business decisions and employees to better serve student needs and ensure academic success.
• Assist in the development, implementation, and maintenance of academic digital credentialing standards and practice.
• Ensure compliance with institutional and regulatory requirements related to academic and digital credentials.
• Troubleshoot and resolve issues related to credentialing systems and procedures.
• Work closely with faculty, students, and other departments to address credentialing inquiries and resolve issues.
• Maintain the integrity and privacy of student information to keep WGU in compliance with all applicable laws and standards.
• Implement solutions and support advanced troubleshooting efforts for system-related challenges affecting OTR functions.
• Generate and review reports related to credentials and program compliance, identifying and resolving discrepancies as needed.
• Monitor and analyze ABI and Appworx reports for embedded credentials to identify and resolve complex issues.
• Maintain data systems and reports to assist internal stakeholders with timely and accurate information.
• Collaborate with manager to determine appropriate actions for atypical situations or development beyond the original scope of responsibilities, while often taking initiative and logically working through these situations independently.
• Conduct data analyses to identify trends and areas for academic standards and policy adherence.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• Exceptional written and verbal communication skills.
• Strong familiarity with spreadsheet analysis and creation.
• Technological competence with MS Office Suite and Salesforce.
• Ability to maintain high accuracy standards while sustaining speedy resolution of issues.
• Sensitivity to and the ability to maintain confidentiality.
• Significant organizational and planning skills with the ability to manage multiple competing projects and deadlines.
• Advanced analytical skills with strong attention to detail.
• Proficiency in data management systems, relevant software applications, and Power BI.
• Ability to work independently and collaborate effectively as part of a team in a fast-paced environment.
• Demonstrated problem-solving skills and the ability to manage complex data issues.

Experience

• Four (4) years of experience in data analysis, compliance, or a related role in lieu
• Bachelor's degree

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.