Credit Control Administrator

The role of Credit Control Administrator sits within the Credit Control team and will report to the Credit Control Assistant Manager. The purpose of the role is to support the team in delivering all aspects of credit control across the University. This will include ensuring the Universities debt policies are adhered whilst dealing with student/customer accounts. Answering phone calls and responding to written correspondence in relation to overdue accounts. Liaising with internal departments regarding overdue debts to ensure our records are accurate. Discuss and agree alternative payment plans where this is permitted. Assist in the preparation of debt files for referral to debt collectors.

The role will involve working with all levels of staff across the University and close liaison with our student billing team, Treasury team and accounts payable team.

This is a hybrid role so will involve a minimum of 2 days in the office each week.

The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House – Durham University.

Closing Date:08-Nov-2026, 11:59:00 PM

£25,844 to £26,663 per annum