"CRM Analyst"

CRM Analyst

Job ID:

Location: Remote/Hybrid

Schedule: 8AM - 5PM

Category: Information Technology

Salary: $75,900 - $137,300

Full/Part Time: Full-time(100%)

Organization: Info Technology Solutions

Department: Adelaida Diaz

Application Deadline: Open Until Filled

Position Information:

Are you passionate about using technology to transform the student experience? Join UC Riverside's central IT team as a CRM Analyst and play a pivotal role in shaping every step of the Highlander journey. As a key member of our Student Information Systems team, you'll leverage your expertise in Slate and Salesforce to design and build innovative solutions that directly support students from their first inquiry to their life as alumni. You'll also have the opportunity to learn about and support other SaaS solutions, such as Qualtrics, Kuali Build, DocuSign, and more. This is your chance to solve complex challenges, empower our campus partners, and create a seamless digital experience for our vibrant university community. Apply today!

The CRM Analyst serves on a team of CRM professionals who provide technical resource for the university's CRM systems, including Technolutions Slate and Salesforce. This role resolves a wide range of business process issues by designing, configuring, and implementing solutions within the CRMs and integrated SaaS applications for workflow and forms. Demonstrates good judgment in selecting methods and techniques to support the entire student lifecycle, from prospective students to alumni engagement, ensuring data integrity and a seamless user experience.

Information Technology Solutions is recruiting for 2 positions. Both positions are classified as predominantly remote with occasional visits to campus as needed. Working hours will be based on Pacific Standard Time (PST).

The full salary range for the Business Analyst is $75,900 - $137,300 annually. However, the pay scale for these positions is up to $100,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:

Educational Requirements

• Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements

• 4 - 7 years of related experience. Required
• Direct hands-on administrative experience with any CRM technology. Required
• Experience working in a university setting, particularly within admissions, advising, recruitment, student services, student success, or advancement. Preferred
• Direct hands-on experience with web site development including HTML, CSS, JavaScript, jQuery and liquid markup Preferred
• Direct hands-on administrative experience with Technolutions Slate or Salesforce, including configuration, flow automation, and security models. Preferred

Special Conditions

• Must pass a background check. Required
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations. Required
• Occasional travel for university related business meetings, conferences and/or professional development. Required
• Travel Outside of Normal Business Hours Required

Minimum Requirements

• Thorough knowledge of business and process analysis functions.
• Thorough knowledge of related areas of IT.
• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
• In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
• Demonstrated ability to work with others from diverse backgrounds.
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
• Broad knowledge relating to software design.
• Thorough knowledge of business processes and procedures.
• Demonstrated testing and test planning skills.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
• Demonstrated proficiency with at least one enterprise CRM platform (e.g., Slate, Salesforce, etc.) for system administration and configuration.

Preferred Qualifications

• Strong understanding of relational databases and data management principles.
• Advanced knowledge of Technolutions Slate, including portals, rules, queries, forms, and Deliver campaigns.
• Working knowledge of SQL for data extraction and analysis.
• Experience using SaaS form-building and workflow automation tools (e.g., Kuali Build).
• Deep understanding of the higher education student lifecycle, from prospect management and admissions application processing to student retention.
• Knowledge of FERPA and other regulations related to the management of confidential student data.
• Demonstrated ability to create and modify web sites including coding using HTML, CSS, JavaScript, jQuery and liquid markup

Additional Information:

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:

General Information

BUS SYS ANL 3 007584 22 Adelaida Diaz Bill Manes

Generic Scope

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Custom Scope

Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions.

Department Custom Scope

The CRM Analyst serves on a team of CRM professionals who provide technical resource for the university's CRM systems, including Technolutions Slate and Salesforce. This role resolves a wide range of business process issues by designing, configuring, and implementing solutions within the CRMs and integrated SaaS applications for workflow and forms. Demonstrates good judgment in selecting methods and techniques to support the entire student lifecycle, from prospective students to alumni engagement, ensuring data integrity and a seamless user experience.

Key Responsibilities:

• Provides technical expertise in identifying, evaluating and developing complex systems and procedures. Creates complex specifications for systems to meet end-user requirements. Involved in developing complex user interface designs. Plans and executes unit integration and acceptance testing. Participates in cross-functional teams to address complex business or systems issues. https://jobsportal.ucr.edu/jobs/36549243