CRM System Administrator

About TCNJ

Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student-faculty ratio, and an immersive living-learning experience. With a 4-year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education.

About Advancement Services

Advancement Services provides the general infrastructure to the Division of College Advancement and its enterprise system. Key functions of this department are to facilitate the gift processing, constituent tracking, relationship management, prospect management, fund management, reporting and stewardship. All of these activities largely position the external facing colleagues - fundraisers, college relations and alumni affairs staff - for success in developing relationships with donors, prospects, volunteers and other college supporters.

Position Overview:

Reporting to the Director of Analytics and Data Administration in the office of Advancement Services, The College of New Jersey is seeking a CRM System Administrator. This role will primarily be responsible for the management of the constituent database, which includes alumni, students, and donors—The Raiser's Edge/NXT. The incumbent will serve as the primary administrator for system updates and provide technical expertise for integrations with external platforms. The CRM Administrator will oversee and manage the entire database, establish business rules, and ensure data accuracy. Key responsibilities include: Responding to requests for reports and data needs (e.g., alumni, event, and TCNJ mailing lists, gift summaries, and financial reports); Performing data imports/exports and producing event, gift, and constituent lists for management and campus partners; Pulling, updating, and coding mailing lists for semi-annual magazine distribution, as well as direct mail and segmented departmental and group appeals; Requesting student, parent, and employee data and preparing it for import into The Raiser's Edge/NXT; Training and supporting Raiser's Edge/NXT users on new and updated software features; Collaborating closely with the Director of Analytics and Data Administration as well as all members of Advancement Services and Development teams.

Responsibilities:

• Database Management and Data Integrity
  • Maintain, adjust, and create business rules
  • perform data cleanup and quality control
  • ensure the accuracy, consistency, and integrity of records across The Raiser's Edge/NXT
• Reporting and Data Delivery
  • Establish reporting needs with supervisors, Advancement staff, and internal clients, and independently produce deliverables, including alumni contact information, event mailing lists, gift summaries, queries, and export files
  • Respond to ad hoc reporting requests
  • Make recommendations for the enhancement of existing systems or the consideration of new systems to best meet the needs of the division.
• Imports, Exports, and Integrations
  • Prepare and execute data imports and exports (including GradAdv, GiveSmart, IOM profiles, and student/parent/staff data)
  • Oversee and document system updates
  • Provide expertise in integrations with external platforms.
• Appeals, Events, and Mailings
  • Manage appeal, event, and fund set-up
  • Pull, update, and code associated populations
  • Prepare lists for semi-annual magazine distribution, segmented appeals, and other mailings.
• System Oversight and Security
  • Recommend and implement streamlined processes and improvements
  • Manage system security rights under the supervisor's direction
  • Monitor and ensure the stability and effectiveness of the database.
• Collaboration and Other Duties
  • Collaborate with the Director of Analytics and Data Administration to assess evolving data and reporting needs
  • Perform other duties as assigned, including ad hoc responsibilities outside of scheduled projects and reporting cycles.
• Participate in campus and community activities, including volunteering at Advancement-sponsored events, such as Homecoming and Alumni Weekend.
• Weekly review of gifts entered into RE to ensure accuracy prior to the weekly general ledger post. Serve as backup to Gift Processor/Data Associate during pto, as needed

Required:

• Must have a Bachelor's degree from an accredited college in a related field such as Business, Computer Science, etc.
• A minimum of five years of experience in higher education or in a non-profit setting managing databases and developing financial reports is required.
• Intermediate level of understanding of IT - software implementation and integration, troubleshooting issues for 30+ RE database users. High proficiency with the CRM databases (Raiser's Edge NXT strongly preferred) with an emphasis on database management and ability to problem solve creatively, certifications preferred.
• Strong analytical, organizational, and time management skills with an ability to maintain confidentiality and provide keen attention to detail.
• Strong knowledge of Microsoft Excel and ability to develop or learn how to create macros, VLOOKUPs, pivot tables, formulas, etc.
• Strong knowledge of FASB and CASE reporting standards; ability to create and format financial reports and interpret findings.
• Must be able to read, write, and communicate fluently in English and exercise sound judgment in preparation of correspondence.

Preferred:

• Master's Degree Preferred

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9). Accommodation: Applicants who require a reasonable accommodation to apply or interview should contact hr@tcnj.edu.

Employee Benefits

As a member of The College of New Jersey Community, you will be a part of an exciting and rewarding public college career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health, welfare, and retirement benefits, including:

• Comprehensive benefit plans covering medical, dental and prescription plans
• Generous leave entitlements program and Energy Savings Program
• Employee and Dependent Tuition Waiver and Reimbursement Program
• Pension, retirement, and deferred compensation plans, group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program (Pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)
• Access to extensive learning opportunities

To view a comprehensive list of benefits available to employees, visit our Health Benefits Plans and Programs page to learn more!

How to Apply

Qualified candidates should apply online and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.