University of Vermont

Customer Care Coordinator

Closes: Oct 16, 2026

Salary: $23 – $25 per hour

Posting Summary

University Housing and Dining Services (UHDS) is seeking a customer-focused professional to join our Customer Care team. In this role, you will provide exceptional service and support to prospective, admitted, and current students, their families, campus partners, and the broader UVM community. As one of two professional staff members overseeing the department's central customer service desk, you will supervise student employees, respond to complex inquiries, and support key housing operations…

and administrative processes. This position plays a vital role in helping constituents navigate the residential experience while fostering a welcoming, student-centered environment that promotes academic success, community engagement, and personal growth.

Why Join UVM? At the University of Vermont, you'll be part of a vibrant campus community committed to student success, innovation, and inclusion. UVM offers a comprehensive benefits package that includes competitive health and dental insurance, generous paid time off, retirement savings programs, tuition remission opportunities, professional development resources, wellness programs, and work-life balance support. Join a team dedicated to creating exceptional residential experiences while building a rewarding career at one of the nation's leading public research universities.

Minimum Qualifications (or equivalent combination of education and experience)

Associate's degree with one to three years of customer service experience engaging with customers in person, over the phone, and via written communications.
Demonstrated a commitment to inclusive excellence and fostering a collaborative multicultural environment for customers across diverse backgrounds.
Ability to work in a fast-paced work environment and prioritize competing demands required.

Desirable Qualifications

One to three years of experience with Salesforce or another CRM system
Passion for elevating the University of Vermont brand and experience for internal and external stakeholders.

Anticipated Pay Range

$22.50-$24.50 per hour

Special Conditions

A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position

FLSA

Non-Exempt

Union Position

Yes, UVMSU

Job Location

Burlington, Vermont, United States

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled

Department

University Housing & Dining Se/30452

Standard Hours at 1.0 FTE

37.5

Term (months per year)

For full job description and to apply, visit

https://www.uvmjobs.com/postings/87533

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About the employer

University of Vermont

3.5 Star Employer Ranking

AcademicJobs.com is the premier platform to discover UVM jobs, connecting talented professionals with exceptional career opportunities at one of New England’s leading public research universities. The University of Vermont (UVM), located in Burlington, Vermont, is renowned for its innovative research and commitment to sustainability, making UVM uni jobs highly sought after by academics and professionals globally. UVM careers offer a dynamic and collaborative environment for individuals to thrive. UVM university careers span a diverse range of disciplines, reflecting the university’s key areas of academic specialization, including environmental science, health sciences, agriculture, education, and social sciences. Employment UVM includes roles such as professors, research fellows, lecturers, and professional staff positions, catering to various expertise levels. For those pursuing UVM jobs Burlington, the university’s picturesque campus provides a collaborative workplace in a vibrant city known for its natural beauty and cultural richness. UVM vacancies and job postings are showcased on AcademicJobs.com, where candidates can explore opportunities in teaching, cutting-edge research, and administrative roles. Jobs at UVM cover fields like climate change adaptation, medical research, and food systems, aligning with the university’s mission to address global challenges through scholarship and community engagement. Each UVM vacancy is an opportunity to contribute to impactful projects within a supportive academic community. UVM Employment Opportunities are extensive, with UVM job Opportunities ranging from academic faculty to technical and operational roles. A UVM Career offers the chance to join an institution that values diversity, environmental stewardship, and societal impact. UVM uni openings are regularly updated on AcademicJobs.com, ensuring access to the latest UVM vacancies. Jobs at UVM uni are ideal for those passionate about advancing knowledge and sustainable solutions. UVM job postings include positions in psychology, engineering, and professional services such as IT and student support. UVM Employment through AcademicJobs.com connects talented individuals with UVM Uni vacancies, providing a seamless pathway to join a forward-thinking university driving progress in Vermont and beyond.

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