"Customer Service Advisor"

About the role

Residential Services provides accommodation for around 6,500 students each year. We’re seeking a Customer Service Advisor to join our professional and dedicated team, supporting the efficient operation of our Halls of Residence and ensuring an excellent experience for our diverse student community.

In this role, you will:

• Support the Student Accommodation Accreditation Scheme (SASSH) and advert activations as well as related communication within residences.
• Assist with the allocation of University accommodation, ensuring rooms are filled efficiently and voids minimised, in busy periods.
• Provide clear and professional advice to students and stakeholders regarding accommodation options and contracts.
• Maintain accurate records and produce routine reports to support team processes.
• Contribute to team projects and support additional administrative tasks as required.

About you

You will be:

• Confident in learning new systems quickly, with strong proficiency in Microsoft Word, Excel, and Outlook.
• Highly organised and able to prioritise tasks effectively within a busy team environment.
• Able to communicate clearly and professionally across a variety of platforms, building effective working relationships.
• Proactive, flexible, and solution-focused, with attention to detail and accuracy.

What we offer

• Permanent part-time role (25 hours/week) based in Southampton.
• Opportunity to contribute to a key student-facing service and gain experience across private housing and communications.
• Fixed 1-6pm working hours, with occasional evenings or weekends during peak intake and departure periods.
• Access to a wide range of University employee benefits.

For more information about our Residential Services Team, please visit: https://www.southampton.ac.uk/student-life/accommodation