Customer Service Agent

Customer Service Agent

Company: Virginia Tech

Job Location: Blacksburg, 24061

Category: Police and Public Safety

Type: Adjunct/Part-Time

Job Description

At Auxiliary and Business Services (ABS), our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the ABS team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors.

The Parking Customer Service Agent is responsible for providing parking services support to employees, students, and visitors of the Virginia Tech campus. General responsibilities of this position include collecting the revenue received at Parking Services, selling and issuing parking permits, processing citation payments, and performing data entry to process information into the Flex Parking database system. The incumbent will perform report maintenance, daily cash drawer balance, permit inventory, weekly processing of meter collections, and daily processing of returned mail. Additional duties for this position may include Phone Receptionist. All duties require the ability to provide excellent customer service to a diverse group of customers.

The majority of work is performed in an office environment and involves considerable sitting and standing for long periods of time, including repetitive motion through the use of a computer. This position may require occasional evening, weekend, or overtime hours to support parking operations for university events such as graduation, move-in, move-out, and football games. These assignments may involve working outdoors in varying weather conditions and wearing appropriate safety equipment, such as a reflective vest and a two-way radio. Employees in this role are expected to support parking operations during designated university events as needed.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the university's motto, Ut Prosim (That I May Serve).

Required Qualifications

Experience:

• Strong customer service and cashiering experience in a high-demand environment.
• Experience reconciling accounts and/or reports.
• Data entry experience.

Knowledge, Skills, and Abilities:

• Demonstrated proficiency with Microsoft Office programs such as Excel and Word.
• Excellent interpersonal and communication skills.
• Ability to work with diverse and irate customers in a team-based environment.
• Ability to provide accurate, detail-oriented results on a consistent basis.
• Must be able to safely and frequently move and handle up to 30 lbs.
• Work is primarily performed in an office environment and involves considerable sitting and standing for long periods of time and repetitive motion through the use of a computer.
• May need to work additional hours outside of normal schedule to meet the needs of the department and division.
• Must be able to work in a variety of weather conditions.

Preferred Qualifications

• Experience working as a receptionist
• Experience working with database applications.
• Knowledge of Virginia Tech Campus.
• Knowledge of parking rules and regulations.

Pay Band 3

Overtime Status Non-Exempt: Eligible for overtime

Appointment Type Restricted

Salary Information $18.00

Hours per week 30

Review Date Monday, March 30th

Additional Information

The successful candidate will be required to have a criminal conviction check.