Customer Service Agent

Categories: Staff/Administrative

Department: Regional Campuses - Freedom Aquatic & Fitness Center

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies

Available Shift Schedule (Days/Times). Please be explicit about which option(s) (1 or 2) interest(s) you:

Option 1: Early weekday morning shifts (4:45am-10am) on Mondays, Tuesdays, and Wednesdays

Option 2: Daytime weekday shifts (typically 10am-4pm on various days).

Location: Manassas, VA / Sci-Tech campus

Workplace Type: On Site Required

About the Department:

The Freedom Aquatic & Fitness Center opened in September, 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool, leisure pool, whirlpool, locker facilities and family locker rooms, gymnasium with two practice courts, cardiovascular and strength training equipment, group fitness, mind/body and spin studios, three racquetball/activity courts, community room and classroom, and outdoor field and sand volleyball court.

About the Position:

Customer Service Agents (CSAs) comprise the nucleus of the Freedom Center’s Customer Service Department - more commonly called the front desk. In this role, CSAs are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling Group-X classes and on-site wellness scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest. Being the single primary revenue source for the Freedom Center, training in and membership processing and competency, preferably through Fusion, is paramount.

Responsibilities:

• Greet and check-in members;
• Be knowledgeable of and proficient in explaining and processing membership and program registration requests;
• Schedule classes and swim-lane reservations, along with on-site childcare scheduling/check-in; and
• Be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest.

Required Qualifications:

• Previous customer service, cash-handling, and computer/database experience;
• Effective verbal and listening skills;
• Ability to communicate respectfully and effectively with a very diverse and multicultural community population;
• Ability to act with tact and courtesy;
• Demonstrated ability to multitask;
• Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; and
• Must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.

Preferred Qualifications:

• Previous sales experience.

Instructions to Applicants:

For full consideration, applicants must apply for the Customer Service Agent at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume for review.