"Customer Service and Administrative Support Officer"

PRIMARY DETAIL

Join Macquarie University's Accommodation Services team and play a pivotal role in delivering exceptional customer service and administrative support to our residential students. Your contributions will directly enhance the student residential experience, fostering a vibrant and supportive community.

Annual Salary: $75,000 per annum + superannuation
Appointment Type: Full-time (38 hours/week), continuing
Location: Wallumattagal Campus, North Ryde

The Role

In this role, you will deliver exceptional customer service and administrative support to enhance the accommodation experience for students residing at Macquarie University's Central Courtyard.

Key Responsibilities

• Oversee all stages of the resident journey – from initial enquires and room viewing bookings, orientation, rent collection, room inspections and contract enquires.
• Respond promptly to accommodation enquiries, ensuring all matters are addressed and resolved efficiently, escalating issues when necessary.
• Ensure that reception, office and communal areas are presented to the highest standard.
• Handle resident complaint and disputes with respect and care, escalating to the Accommodation Management Team as appropriate.
• Liaise with the Property team to raise and follow up on maintenance issues, ensuring timely resolution.
• Contribute to the development and implementation of improvements to administrative systems, processes, and procedures fostering a positive team culture.

About Us

Campus Life (U@MQ Ltd) is a controlled entity of Macquarie University. We bring life to campus by creating inclusive spaces, services, and programs that foster student success and wellbeing. We are deeply committed to diversity and a strong sense of community — where everyone feels they belong.

About You (Essential Selection Criteria)

You have a service focused mindset with the ability to work within a team. The ideal candidate will have experience working within a customer facing role, have strong communication skills and would love to work with, and support our culturally diverse residents.

To be successful in this role, you will demonstrate:

• Proven background in administrative customer service roles, demonstrating effective and courteous communication with customer, both verbally and in writing.
• Strong administrative and time management skills, with the ability to prioritise tasks, manage adhoc requests, and meet deadlines.
• Experience working with a diverse range of internal and external stakeholders in accommodation or customer service settings.
• Ability to maintain accuracy and attention to detail while working in a fast-paced, high-volume environment.
• Capable of responding to challenging situations in an objective, professional, and considerate manner.
• Proven ability to work effectively and supportively with colleagues and key stakeholders.
• Competence in using MS Office applications; knowledge of StarRez or similar database systems is desirable.

How to Apply

To be considered for this role, please submit your application online by uploading your resume and a cover letter addressing the Essential Selection Criteria above. Applications must be submitted via the Workday recruitment system to be formally assessed.

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

For this position, this will include, but is not limited to:

• A valid New South Wales Working with Children Check (or a willingness to obtain one, is required), and
• A Criminal History Check.

*** Applicants must have valid work rights in Australia. ***

Why Join Us

• Complimentary gym access at Macquarie University Sport & Aquatic Centre
• Additional paid concessional leave days
• Bonus discounts and reward points at Campus Life outlets
• Access to corporate health insurance discounts and flu vaccinations
• Access to on-campus food, retail, healthcare, and lifestyle amenities
• Full borrowing, printing, and database access via the university library

Role-Specific Inquiries

Paul Beagle, Operations Coordinator | paul.beagle@mq.edu.au | Phone: 0427784573

General Recruitment Enquiries

Please contact Mirna Alaaiddin, Talent Acquisition Office | Email: mirna.alaaiddin@mq.edu.au

Submission of Applications Open Until: Thursday, 19 February 2026 at 11:59 p.m. (AEDT)

*** *** Applications will be reviewed as they are received, and we reserve the right to progress or decline an application prior to the application closing date. ***