Job Details

Title: Customer Service Associate

Department Org: Patient Financial Services - 108870

Employee Classification: B1 - Classif'd Full Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift: 1

Start Time: 8 am End Time: 4:30 pm

Posted Salary: 18.63

Float: False

Rotate: False

On Call: False

Travel: False

Weekend/Holiday: False

Job Description:

The Customer service Representative serves as the SBO’s primary contact for all patient billing inquiries. Acts as a liaison between UTMC/UTP and patients, providers and payers for all post care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statement to ensure swift resolution of outstanding balances. Fulfills the organization’s mission of patient centered quality care by providing superior customer service to the patient community.

Minimum Qualifications:

• High School diploma or equivalent required
• Working knowledge and understanding of the laws governing billing and collection practices required.
• At least one (1) year experience in physician office or hospital setting preferred
• Superior verbal and written communication skills. Utilizes effective communication to provide excellent customer service.
• Strong attention to detail
• Strong interpersonal and customer service skills
• Basic knowledge of insurance processing terminology
• Actively participates in performance improvement activities as it relates to job duties.
• Strong interpersonal/client relation skills and the ability to work effectively with a wide range of customers in a diverse environment.
• Ability to comply with procedural guidelines and maintain confidentiality
• Ability to work independently, prioritize and complete tasks within established timeframes.

Preferred Qualifications:

• College Course work or degree preferred.
• Epic Knowledge preferred
• Previous experience in call center or “dialer” environment preferred
• Knowledge of UB04 Billing Form and HCFA 1500 form preferred
• Demonstrated knowledge in ICD10, and CPT-4 coding