Customer Service Rep Intermediate

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Key Office is looking for a Customer Service Representative to provide excellent customer service to our University community. This position will issue and receive keys, create refund documents, and perform various administrative tasks.

• Issue correct key per customer's requisition and verifying authorized signer.
• Update Key Office database of doors, keys and key assignments.
• Customer service duties, including but not limited to, answering phones, answering questions, providing reports, coordinating the issuing and returning of keys for large projects.
• Perform various clerical duties, including but not limited to, organizing information into spreadsheets, maintaining files, distributing mail and processing documentation.
• Review and process FMS/AiM work requests, including basic triage, customer follow-up, and obtaining clarification needed for accurate routing and completion.
• Process work requests.
• Assist the Key Systems Supervisor with special projects, data collection, project coordination, and other departmental initiatives as assigned.

Minimum two (2) years in a customer service setting

Experience using Microsoft Word and Excel

Excellent problem solving skills

Excellent customer service skills

Ability to learn and adapt quickly, including on various software applications

Self-motivated

Excellent prioritizing skills

Detailed oriented

Legible penmanship

Experience using Google Suite, including email, drive, docs, sheets

Experience with Computerized Maintenance Management Systems (CMMS), such as AiM/FMS

Knowledge of doors, locks, keys and key systems

Knowledge of the UM Key Office software and procedures

This is a full-time 40 hours per week regular position with a shift of Monday-Friday, 7am to 3:30pm.

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.