"Customer Service Representative"

Customer Service Representative

Job Summary

Acts as both inside and outside sales representative and customer service representative. Sells marketing, swag, direct mail, and print-related services on campus.

Responsibilities

1. Writes up orders and estimates received via email, phone, web ordering and in person from clients, accurately and in a timely manner.
2. Responds promptly to inquiries and client requests. Maintain existing customer relationships and work to create new customer relationships.
3. When appropriate, advise customers on best strategies to achieve their desired outcomes.
4. Works with purchasing when outsourcing is required and ordering paper as needed, following all state and University purchasing procedures.
5. Works closely with production staff and management regarding production schedules and with specific job requirements.
6. Works with management in establishing printing service, sales, and marketing goals by defining client's needs and overseeing all aspects of the printing processes to improve client experience.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Four years experience in printing, estimating, and marketing, or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated communications skills; and a commitment to providing excellent customer service required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

1. 1-2 years' experience in the Graphic Communications / Printing Industry.
2. Communicates well with the public in a professional manner.
3. Self-starter who can work independently or with a team.
4. Ability to think quickly and solve problems.
5. Attention to detail is a must.
6. Customer service experience required.
7. Sales Experience.
8. Knowledge of postal specifications and mail requirements.
9. Experience in Microsoft Office Suite, including Excel.

Special Instructions

• Requisition Number: PRN43944B
• Full Time or Part Time? Full Time
• Work Schedule Summary: Monday - Friday 8am to 4:30pm
• Department: 00429 - University Print & Mail Srvs.
• Location: Campus
• Pay Rate Range: $20.00/h
• Close Date: 1/12/2026
• Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/194552