Customer Service Representative

Health Sciences University

Full-time, fixed term for 12 months

London Campus

Health Sciences University (HSU: formerly AECC University College) is a specialist health sciences institution dedicated to excellent education, clinical care and applied research.

Following the recent approval of our new university title HSU in July 2024 and the merger of the University College of Osteopathy into the HSU family from 1st August 2024, the institution is in a phase of growth and transformation across our campuses in Bournemouth and central London.

We are highly values-driven, inspired by our mission to ‘create a healthier society through education, research and clinical care’ with highly dedicated and capable staff and students working together within a caring and inclusive community. We are part-way through the delivery of our Strategic Plan 2021-2026, entitled Fit for the Future, which we will refresh in the coming weeks to reflect recent institutional changes.

HSU delivers a diverse and growing portfolio of pre- and post-registration academic provision and research in allied health and related disciplines, and substantial CQC-registered clinical and imaging services delivering high quality care for our staff, students and local communities. These facilities create a unique offering in higher education for our students to gain valuable practice learning experience onsite, to support local and regional NHS partners, and provide a data-rich research environment for our students, staff and partners.

Partnership working sits at the heart of what we do as an agile and collaborative higher education provider and clinical provider, responding to the workforce, educational and clinical needs of our external stakeholders, and supporting our communities as an established anchor institution. As we continue to develop in Dorset and London, it is imperative that we develop a more strategically informed approach to partnership working as a multi-professional centre of excellence for healthcare education, clinical care and research locally, regionally, nationally and internationally.

We provide a vibrant and positive inter-professional learning and practice environment, within a caring and inclusive community.

About the role

As a Customer Service Representative, you will be the first point of contact for patients, students, staff, external partners, visitors and members of the public. Your primary responsibility will be to assist them with their enquiries while maintaining a high level of customer service at all times. You will be an integral part of the Clinical and Rehabilitation Services, Customer Service Representative team, providing essential administrative support.

Key responsibilities:

• Act as the first point of contact for all enquiries
• Provide exceptional customer service to patients, students, staff, external partners, visitors and the public
• Assist with administrative tasks to support the smooth operational running of the Clinical and Rehabilitation Services team
• Contribute to improvements in service delivery and efficiency

This role is based at the prestigious Health Sciences University, located in the heart of London. Our university is a leading centre of excellence in applied health, sport, exercise, and social science disciplines. The London campus provides a supportive and inclusive learning environment, equipped with state-of-the-art facilities including a modern clinic with 34 treatment rooms. Situated in the vibrant Borough of Southwark, the campus is excellently located for transport links and offers endless opportunities for exploration and growth in one of the world's best cities.

About you

Who we’re looking for:

• Enthusiastic and customer-focused individuals
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• A proactive approach to problem-solving and service improvement

What we offer:

• A supportive and collaborative team environment
• Opportunities for professional growth and development
• The chance to make a real difference in the lives of our patients and community

Applicants must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum & Nationality Act 2006.

Benefits

• Competitive Employer's Pension
• Generous annual leave entitlement
• Enhanced policies
• Subsidised clinical treatments
• Training and development opportunities
• Employee Assistance Programme
• And many more

For an informal discussion, please contact the Ventura de Nobrega (Customer Service Team Leader) on ventura.denobrega@hsu.ac.uk

Job Description and Person Specification

To apply, please visit our website via the apply button and complete an online application form. Completed application forms should be submitted by midnight on the closing date. Please note that CVs will not be considered as a substitute for a complete application form.

Closing date: Monday 27th April 2026.

Interviews: w/c 11th May 2026.

*We value diversity and inclusion at HSU and welcome applications from all sections of the community. We are a committed to having a diverse and inclusive culture which offers equality and opportunity for all. We operate Disability Confident and Mindful Employer schemes and are open to discussions around all forms of flexible working.*

*We operate a Guaranteed Interview scheme for applicants who are serving or who have served in the Armed Forces.*

*This post will be subject to an Enhanced DBS check.*