"Customer Support Officer"

Full-time, Fixed Term for 12 months

Reference number: 167880722

About the position

As Australia’s first private, not-for-profit university, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience. 

• Join a dynamic, supportive, and dedicated Customer Support team in IT Services.
• Bring your customer service expertise and work with dedicated and skilled IT teams.
• Gain experience and receive invaluable training and development.

Customer Support Officer

Information Technology Services  

Full-time, Fixed Term for 12 months 

Position Reference No:167880722

Join Australia’s top university for teaching* and enjoy staff benefits including:

• Free staff car parking
• 36.75 hour standard work week
• Access to flexible work/work from home arrangements#
• Up to 18/26 weeks of parental leave#
• Salary packaging options for FBT and Non-FBT items#
• 17.5% of base salary leave loading
• Staff wellbeing program
• Free & Confidential Employee Assistance Program available for all staff
• Study assistance for staff and dependents#
• Corporate health and finance discounts
• Onsite Medical Centre and Counselling Services
• Onsite Sports Centre including gym, fitness classes and pool#

Join our dynamic team as an IT Customer Support Officer and become a key member of our university's technological support network.

In this role, you'll have the opportunity to engage directly with students, staff, and university affiliates, providing a high level of customer support on all direct phone, email, and in-person IT support service issues. From troubleshooting IT-related incidents to identifying technical problems and escalating to specialist IT teams -the central focus of this role is delivering high-quality customer experience and service to our university stakeholders.

Being part of the Customer Support Services team, you will also assist with installations, moves and changes to technology environments, as well as everyday hardware and peripheral support services for business activities and teaching spaces. You will also assist with education and knowledge capture.

About the person

The ideal candidate will have the following qualities:

• Successful completion of Year 12 and progress towards a degree or diploma in Information Technology or Information Management; or an equivalent combination of relevant knowledge, experience and training.
• Excellent oral and written communication; and the ability to work effectively within a team while managing individual responsibilities.
• Demonstrated problem-solving skills in a networking and internet environment.
• Demonstrated effective customer experience and support, along with delivering effective customer education supported by comprehensive documentation.
• Advanced computer skills including hardware, software, operating systems, experience using and updating knowledge bases, and an understanding of audio-visual technologies.
• Demonstrated ability to prioritise and manage multiple tasks concurrently while maintaining accuracy and attention to detail.
• Flexible, adaptable, and responsive to change.

Salary details

The salary range for this full-time position is $71,938.46 to $78,107.70 per annum, dependent on skills, qualifications and experience, plus 12% superannuation.

Additional information

Position-related enquiries can be directed to Stephen Crowther, Head, Customer Technology Services on (07) 5595 1422 or scrowthe@bond.edu.au

Application and submission details

For further details regarding this appointment, please reference the Position Description and Selection Criteria

Click Apply Now and Create New Account to get started. You can:

• Upload your Resume – your account will be created automatically, or
• Manually enter your details to set up your account.

Please ensure your application includes:

• A current resume
• A cover letter addressing the Selection Criteria outlined in the Position Description above

Given the expected large volume of applications, priority will be given to those applicants who clearly present examples against the Selection Criteria using the STAR method (Situation, Task, Action, Result). 

For current Bond University staff, apply directly via HR Connect, log in with staff credentials, from the Home dashboard select Careers, select the role and apply.

If you require any assistance with your application submission, please visit Applying for jobs at Bond.

Applications close: 11:59pm, Tuesday 24th February 2026

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University. 

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at any time during the recruitment process. 

For more information, visit Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia

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*Australian Financial Review’s Best Universities Ranking 2024