Data Center Operator I

Occupational Category: Technical/Para-Professional

Department: Research Technologies

Division: Information Technology

Open Date: 10/28/2026

Open Until Filled: Yes

Educational and Experience Requirement

High school diploma or GED required. Associate’s degree or technical certification in Information Technology or a related field is desirable. No experience required beyond education. Prior experience in a data center, facilities, or infrastructure support role is desirable. Experience in a state institution of higher education is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Performs entry-level technical work supporting the physical operations, monitoring, and maintenance of the university’s data center facilities and infrastructure within the Division of Information Technology.

Primary Responsibilities

Monitors data center environmental systems, including power, cooling, temperature, and humidity, responding to alerts and escalating anomalies to senior staff in accordance with established procedures. Performs routine physical infrastructure tasks including equipment racking, cabling, labeling, and power connections under the direction of senior staff. Assists in the receipt, staging, and installation of data center hardware in accordance with rack elevation standards and cable management procedures; maintains accurate physical inventory records including asset tags, rack diagrams, and cable documentation. Performs scheduled operational tasks, including tape rotations, backup media handling, and equipment inspections, in accordance with defined runbooks. Follows established safety, access control, and change management procedures for all data center activities. Pursues relevant data center or infrastructure certifications and professional development. Ensures compliance with applicable institutional policies and divisional directives. Performs other related duties as assigned.

Other Specifications

Requires basic knowledge of computer hardware, data center infrastructure, cabling, power, cooling, and environmental monitoring concepts. Requires mechanical aptitude and basic analytical and problem-solving skills with the ability to recognize operational issues, follow established procedures and runbooks, and escalate problems appropriately. Must possess strong organizational, customer service, written, and verbal communication skills and be self-motivated and detail oriented. Requires the ability to maintain accurate equipment, inventory, and infrastructure documentation and follow established safety, physical security, access control, and change management procedures.

May be required to work extended or irregular hours and participate in after-hours, on-call, or emergency support. Must be able to perform the physical activities and lift equipment and materials necessary to complete assigned data center work.

The hours for position will be one of the below shifts (TBD); subject to change
Saturday – Wednesday | 9pm – 7am
Tuesday – Saturday | 9pm – 7am
Monday – Friday | 8am – 5pm – Position flexible to cover the other 7 to 3 shifts Sat and Sun
Sunday – Thursday | 7am – 3pm
Tuesday – Saturday | 7am – 3pm
Sunday – Wednesday | 1pm – 11pm
Wednesday – Saturday | 1pm – 11pm

This position is designated as a critical infrastructure role and requires the employee to undergo periodic reviews of their criminal history and potential connections to foreign adversaries, as required by applicable policies and regulations. See HR-19 and FO-71 for additional details.

Full Time Part Time: Full Time

Quicklink: https://shsu.peopleadmin.com/postings/49081