Serve as a point of contact for the Office of Admissions,
providing exceptional customer service by assisting students,
families, and staff with questions, concerns, and
application-related needs.
Provide answers and guidance to internal and external staff,
answer inquiries from prospective students and families regarding
current admissions policies
Coordinate and process admissions documents.
Process web applications to completion for review.
Process new student credentials for admissions.
Ensure the accuracy, completeness, and timeliness of
application processing.
Identify and resolve discrepancies in applicant records, such
as missing documents, duplicate records, or incorrect data
entries.
Determine appropriate corrective actions, and follow
established procedures to resolve issues efficiently.
Adhere to WSSU Data Standards Check for minimum course
requirements.
Adhere to all FERPA rules and regulations.
Primary Function of Organizational Unit
The primary function of the Office of Admissions is to achieve and
maintain the optimum recruitment rates for the University. In
conjunction with this function, the Office of Admissions develops
programs that will market the University and provide access to
qualified candidates. Also, it is the goal of the department to
enroll students with a profile that equips them to meet the
challenges of the University.
Position Information
Position Number
060121
Competency Level
Journey
Working Position Title
Data Entry Clerk
Building and Room No.
Anderson Center 137
Work Hours: From [time] to [time] on [days] of [week]
9am to 6pm Monday through Friday, with occasional evening and
weekend hours to include Saturdays and Sundays
Hours per week
40
Months per year
12
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
12
DHR Assigned Fields
FTE
1
Requirements and Preferences
Position required to work during periods of adverse weather or
other emergencies
Not Mandatory
Position required to work On-Call/Emergency Callback
No
Minimum Experience/Education
High school diploma or equivalency; or demonstrated possession of
the competencies necessary to perform the work.
Preferred Years Experience, Skills, Training,
Education
- Admissions Knowledge: Familiarity with undergraduate,
transfer, or special student application processes.
- Technical Proficiency: Strong MS Office, Excel
skills
- Administrative Experience: Experience in higher
education administration or customer relationship management
- Attention to Detail: Ability to manage high-volume data
entry with precision, such as processing transcripts, test scores,
or application documents.
Required License or Certification
Valid US Driver's License
No
Commercial Driver's License Required
No
Physical Required
No
List any other medical/drug tests required
Posting Details
Posting Details
Posting Number
SPA01056P
Internal Posting Only
No
Time Limited Position
No
Appointment Length
State Salary Range
$33,540 - $54,455
Internal Salary Range
$33,540 - $40,031
Open Date
08/25/2026
Close Date
09/14/2026
Open Until Filled
No
Special Instructions Summary
Please Note: A criminal background check will be conducted on
candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E
requirements, then management may consider other applicants. Salary
would be determined based on competencies, equity, budget, and
market considerations.
Resumes will not be accepted in lieu of completing an electronic
application. The application must be competed in full detail
(including work history) for your qualifications to be
considered.
Failure to complete the application completely may result in you
not being considered for the vacant position.
Your application for the position will not be complete until you
receive an online confirmation number at the end of the process of
applying for a position.
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
Competency
Coordination – Operations
Describe the specific job duties related to this
competency
This position is expected to process application documents,
telephone inquiries, email requests, and other
recruitment/application documents into the prospective student
database. Coordinate and process admissions documents. Process web
applications to completion for review. Process new student
credentials for admissions. Adhere to all FERPA rules and
regulations. Adhere to WSSU Data Standards Check for minimum course
requirements. Demonstrated ability to effectively plan, meet
deadlines, and accomplish goals. Demonstrate and promote the
University’s cultural values. The incumbent will need to be able to
be concise and to the point. The incumbent will need to always have
a positive attitude and the ability to use positive language.
Percentage Of Time
15
Competency
Problem Solving
Describe the specific job duties related to this
competency
This position requires consistent problem-solving to ensure the
accuracy, completeness, and timeliness of application processing.
The role involves identifying and resolving discrepancies in
applicant records, such as missing documents, duplicate records, or
incorrect data entries. The incumbent must review information
carefully, determine appropriate corrective actions, and follow
established procedures to resolve issues efficiently.
Percentage Of Time
15
Competency
Knowledge - Professional
Describe the specific job duties related to this
competency
This position will understand the general operation and function of
the Office of Admissions, including knowledge of processes and
procedures. Applies knowledge necessary to provide answers and
guidance to internal and external staff. Have knowledge of current
admissions policies, especially those relating to required
documents necessary for admissions. Assist the Office of Admissions
with data entry projects.
Percentage Of Time
10
Competency
Information/Records Administration
Describe the specific job duties related to this
competency
This position deals with sensitive student information. The
incumbent must be able to practice and adhere to data integrity
standards and state and federal privacy policies.
Percentage Of Time
10
Competency
Client/Customer Service
Describe the specific job duties related to this
competency
This position requires direct interaction with external and
internal customers and serves as an important point of contact
within the Office of Admissions. The role is responsible for
providing exceptional customer service by assisting students,
families, and staff with questions, concerns, and
application-related needs.
Responsibilities include identifying issues, offering clear
solutions, and helping to facilitate a smooth and positive
enrollment experience. The position requires maintaining a
professional, courteous, and welcoming demeanor at all times while
handling a high volume of inquiries in person, by phone, and
through electronic communication.
Percentage Of Time
50
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Applicant Document
Required Documents
- Resume
- Cover Letter
Optional Documents
- References List
