Decision Support Analyst

Job Description

The Decision Support Analyst is a role that requires an attentive, detail-oriented, highly collaborative partner. Reporting directly to the Director of Institutional Research; the Analyst plays a critical role in the University’s data governance and data driven decision making. S/he will collaborate with the Enrollment Management, Finance and Administration divisions of the University to analyze data, create reports, perform audits, and make recommendations based on market opportunities and trends, as well as Academic Affairs and Student Affairs for centralized analytics of institutional effectiveness research and activities.

ESSENTIAL DUTIES

Utilizes and adapts existing computer programs and business intelligence tools to extract, compile, interpret, summarize and analyze complex data sets.
Produce and present reports and data visualizations for senior leadership and other key stakeholders, ensuring clear and effective communication of findings.
Manages data in various formats, including SQL and CSV and conducts complex queries while assuring data quality and integrity
Participates in compliance reporting processes; gather and input data.
Conducts comprehensive studies on targeted topics such as student recruitment, enrollment projection, retention, revenue generating opportunities, new market identification and budget informed efficiencies.
Stay current with industry trends, economics and outcomes, best practices, and emerging markets and technologies in higher education.
Helps foster a culture of inquiry, improvement, and evidence-based decision-making
Develop and provide scheduled dashboard and reports on key performance indicators and strategic plans
Support and participate in strategic planning initiatives and perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

Knowledge of workings of university structure, policies and procedures
Strong analytical skills, with experience in modeling, data visualization, and statistical analysis
Mastery of business intelligence tools including Tableau, Argos, PowerBI, etc.
Ability to understand and develop SQL queries
Ability to work with, and understand, complex datasets
Effective communication skills; ability to communicate complex reports clearly, concisely, and persuasively
Ability to work effectively with diverse constituencies across the University and the community
Ability to operate independently and collaboratively with a diverse group of internal and external stakeholders
Strong time management skills; ability to handle multiple tasks with accuracy while adhering to tight deadlines
Proficiency with Microsoft Office software (Word, Powerpoint, Excel, Access, and Outlook) and Google Workspace tools.

Required Qualifications

Associate’s degree plus one of the following certifications: CAP, aCAP, Google Data Analytics Professional, Power BI Data Analyst Associate, or equivalent credential
One year of related experience in data analytics, data governance, data management, and/or statistical research
Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Preferred Qualifications

Bachelor’s degree in business, economics, finance, statistical analysis, data visualization or technical-related field.
Two years of experience with data analysis in a higher education setting
Experience with Ellucian Banner or a similar ERP / SIS system
Experience with Argos, Microsoft Power BI, Tableau and/or comparable reporting tools

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