A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals. FOR INTERMEDIATE CANDIDATES Associate degree in a related field…
and/or equivalent combination of education, certification, and experience Two or more years of technical support experience, including providing outstanding customer service and accurately documenting detailed information Two or more years of related experience in desktop support, troubleshooting macOS/Linux/Windows-based systems Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms Can identify the root cause of technical issues and make customized recommendations based on customer needs Understands working components of computers, how they interact & can troubleshoot failures Can help install and troubleshoot many types of specialty research software Communicates both verbally and in writing in a respectful & attentive manner tailored to each customer's needs Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner FOR ASSOCIATE CANDIDATES Associate degree in related field and/or equivalent combination of education, certification and experience 0-2 years of technical support experience, including providing outstanding customer service and accurately documenting detailed information 0-2 years of related experience in technical support troubleshooting macOS/Linux/Windows based systems Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms Identifies causes of simple technical problems and can provide practical solutions Can install software and troubleshoot basic issues Communicates both verbally and written in a respectful & attentive manner tailored to each customers needs Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner FOR INTERMEDIATE CANDIDATES Understanding of server hardware and concepts, including services, security, and administration Demonstrated ability to support specialized research computing needs Experience working in higher education in a support capacity Experience with programming and statistical applications FOR ASSOCIATE CANDIDATES Experience in technical support troubleshooting Understanding of server hardware and concepts including services, security, and administration Demonstrated ability to support specialized research computing needs Experience working in higher education in a support capacity Basic experience with programming and statistical applications This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world. To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision . Salary range is based on experience and skills of the selected candidate. Intermediate range: $55,000-$64,600 Associate range: $44,800 - $56,000. Mission Statement The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act. Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended. The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.