Instructional Support Technician, Student Success Management System
Position Information
Position Title: Instructional Support Technician, Student Success Management System
Department: Undergraduate Education Office
Posting Link: https://apptrkr.com/9792605"">https://www.ubjobs.buffalo.edu/postings/64068
Job Type: Full-Time
Posting Detail Information
Position Summary
The University at Buffalo (UB) Office of the Vice Provost and Dean of Undergraduate Education seeks to hire an Instructional Support Technician. This individual supports the university-wide goal of increasing student retention and graduation. The student success management system, EAB Navigate360, provides one entry point for students to schedule interactions with student supporters on campus. The system provides staff campus-wide with an easy-to-use platform to better serve our students. This position, reporting to the Associate Director of Student Success Management System, will serve as the first line of response for the Navigate360 campus users and is responsible for customer success.
Key accountabilities and responsibilities:
- Deliver accurate, courteous, and professional responses to all platform users who seek assistance with the student success management system, EAB Navigate360