Desktop Support / User Support Technician

hardware, networking, and applications issues for students, faculty, and staff in the Jacobs School of Medicine and the UBMD Practice Plans and serves as a backup to the AV / User Support Technician in the Office of Medical Computing. The technician is responsible for issue determination, problem/incident and resolution ticket recording, problem escalation as needed, and provides direct operational services and assistance to all user departments. The technician responds directly to user support requests by phone, email, ticket system, or in person to effect problem resolution. Installs, updates, and provides technical support in the use of PC equipment as necessary. The technician provides users with linkage to centrally supported IT and AV services as needed. Coverage will include the Jacobs School sites as well as the UBMD Practice Plans remote sites. The technician is responsible for downtime communication and coordination. Work will include weekends and out of hours events as well as a 24/7 rotating on-call schedule. Core Hours & Location: This is a full-time, in-office position with core working hours of 8:30 a.m. to 4:30 p.m., Monday through Friday. The incumbent is expected to be physically present at 955 Main Street during core hours. On-Call Rotation: The position participates in a 24/7 rotating on-call schedule with team members to provide coverage for password resets, system downtime, and outage coordination and communication. On-call staff are required to respond only when contacted for an incident. Learn more: Our benefits , where we prioritize your well-being and success to enhance every aspect of your life. Being a part of the University at Buffalo community. The University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. Minimum Qualifications Bachelor's degree in related field, or professional certification with 1-to-2-year experience in related field. This position requires local travel, therefore appointees will be required to have a valid license to operate a motor vehicle in New York State or otherwise demonstrate their capacity to meet the transportation needs of the job. Preferred Qualifications Specific MAC /PC/Application trouble shooting experience. Effectiveness in working with diverse people having a broad range of skill levels and disciplinary backgrounds. Experience with one or more of the following tools (or similar): MS 365, Zoom, Microsoft Teams, Panopto, SCCM , BOX , MS OneDrive, JAMF , Beyond Trust (Bomgar), WindowsOS Pro (10,11), MACOS . Experience working in a higher education environment. Experience working in a medical practice environment. CompTIA A+. Strong MAC /PC OS troubleshooting skills Physical Demands Salary Range $65,000 - $70,000 Special Instructions Summary Is a background check required for this posting? No Contact Information Contact's Name: Bradley Beardslee Contact's Pronouns: Contact's Title: Director of the Office of Medical Computing Contact's Email: bsb@buffalo.edu Contact's Phone: 716-829-2927 Posting Dates Posted: 08/18/2026 Deadline for Applicants: Open Until Filled Date to be filled: Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-d003751666254392a43dcf2a642f5798