"Digital Education Support Officer"

•  494248
•  Townsville
•  Professional
•  Full time
•  Closing on: Jan 11 2026

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for a Digital Education Support Officer to join our team in the Education Design, Quality and Standards Directorate.

• Full-time, continuing position
• Based at the Townsville Bebegu Yumba campus, Douglas
• HEWL 5: $78,740 - $89,310 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits,

ABOUT THE ROLE

The Digital Education Support Officer plays a key role in enabling high-quality learning and teaching by supporting the effective use of the University’s digital learning environment and endorsed technologies. Working within the Education Design team, this role provides responsive, customer-focused technical and operational support to educators using JCU’s Learning Management System and associated digital learning tools, helping to ensure teaching practices are effective, engaging and reliable.

In this role, you will work closely with educators, Educational Designers and subject matter experts to support subject and assessment development projects. You will assist in ensuring learning activities and materials are accessible, correctly configured and fully functional in line with relevant standards. You will also contribute to building educator capability in technology-enhanced and flexible learning by supporting the design and delivery of professional development sessions, guides and resources.

QUALIFICATIONS, SKILLS AND EXPERIENCE

To be successful in this position, you will bring a relevant qualification and demonstrated experience providing customer-focused support for digital learning platforms such as learning management systems, video tools and collaboration technologies. You will have excellent interpersonal, written and verbal communication skills, the ability to manage competing priorities and deadlines in a complex environment, and the initiative to work both independently and collaboratively. An understanding of Universal Design for Learning principles, accessibility standards such as Web Content Accessibility Guidelines, and Open Educational Resources is highly desirable.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 36.25-hour full-time working week
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave or 12 months at half pay
• A range of flexible working options
• Attractive options for salary packaging
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses
• Accommodation and Relocation assistance may be negotiated

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button, create an applicant account and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. 

Applications close on Sunday 11 January at 11:55 PM AEST.

For any enquiries about the role, please contact Kathryn Meldrum - kathryn.meldrum@jcu.edu.au.

Please note that visa sponsorship is not available for this position. Applicants must have current Australian work rights.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community and are committed to ensuring our learning and working environment is safe and welcoming.