- Micros point‑of‑sale (POS) terminals, registers, and
peripherals (barcode scanners, RFID readers, receipt printers, cash
drawers, customer displays, etc.)
- DateCode Genie devices used for food and product labeling.
- Temperature monitoring probes and devices supporting platforms
such as Procurant or Jolt.
- iPads and mobile devices used for inventory management,
receiving, and operational workflows.
- Autonomous Retail Merchandisers and self‑service retail
technologies.
- Kitchen Display Systems (KDS) and related back‑of‑house
hardware.
- Diagnose and resolve hardware, peripheral, and connectivity
issues in production environments, often within time‑sensitive,
customer‑facing locations.
- Perform device provisioning, configuration, replacement, and
decommissioning in alignment with IT standards and vendor
requirements.
Collaboration & Customer Support
- Work closely with Dining Services, Retail Operations, and IT
colleagues to ensure technology is reliable and operational needs
are met.
- Coordinate with vendors for hardware repairs, replacements,
firmware updates, and warranty support.
- Assist with testing and rollout of new hardware platforms,
upgrades, or pilot initiatives.
Documentation & Process Improvement
- Create and maintain documentation for supported hardware,
standard operating procedures, and troubleshooting guides.
- Identify recurring issues and recommend improvements to
hardware standards, configurations, or support processes.
- Contribute to asset tracking, inventory management, and
lifecycle planning for dining and retail technology.
Other Duties
- Working nights and weekends may be required in case of IT
emergencies such as outages and security concerns.
What You Should Know
This position operates University vehicles and requires an active
Driver's License in good standing.
What We Can Offer
The annual salary range for this position is $55,100 -
$62,200.
Onboarding assistance is available within Student Life division
guidelines.
Our outstanding benefits include:
- Paid days off: 22 vacation days, 15 sick leave days, and 11
holidays per year.
- Access to medical, vision, dental and life insurance.
- Tuition reimbursement.
- A 10% employer contribution retirement plan.
- EcoPass for free RTD rides.
- Opportunity for career growth within the division of student
life and the CU Boulder campus!
Benefits
At the
University of Colorado Boulder , we are
committed to supporting the holistic health and well-being of our
employees. Our comprehensive
benefits package includes medical,
dental, and retirement plans; generous paid time off; tuition
assistance for you and your dependents; and an ECO Pass for local
transit. As one of Boulder County’s largest employers, CU Boulder
offers an inspiring academic community and access to world-class
outdoor recreation. In fact, CU Boulder has been named one of
Forbes' America's Best
Large Employers , ranking #4 among large employers in Colorado
and #28 among universities nationwide. Explore additional perks and
programs through the
CU Advantage program.
Be Statements
Be effective. Be supportive. Be Boulder.
What We Require
- Bachelor’s degree or equivalent combination of education and
relevant experience.
- 1 year of experience working with network‑connected devices
(wired and wireless), including basic connectivity and power
troubleshooting.
- 1 year of experience troubleshooting and providing devices
support in Windows operating systems environments.
What You Will Need
- Strong customer service approach with the ability to work
effectively with non‑technical users.
- Willingness to learn new systems, tools, and technologies.
What We Would Like You to Have
- Experience supporting Micros POS environments or similar
enterprise POS platforms.
- Experience working in higher education, hospitality, dining
services, or large‑scale retail operations.
Special Instructions
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background
and experience align with the requirements, qualifications, and
responsibilities of the position.
We may request references at a later time.
Please apply by
November 2, 2026 for consideration.
Note: Application materials will not be accepted via email. For
consideration, please apply through
CU Boulder Jobs .
In compliance with the Colorado Job Application Fairness Act, in
any materials you submit, you may redact or remove age-identifying
information such as age, date of birth, or dates of school
attendance or graduation. You will not be penalized for redacting
or removing this information.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu
